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Customer Service Representative

Schneider

London, KY

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JOB DETAILS
SALARY
SKILLS
Cargo/Freight, Communication Skills, Customer Support/Service, Dental Insurance, Diversity, High School Diploma, Leadership, Medical Conditions, Military, Multitasking, Presentation/Verbal Skills, Resolve Customer Issues, Training/Teaching, Tuition Reimbursement, Vision Plan, Writing Skills
LOCATION
London, KY
POSTED
Today

Location: London, KY, USA

Shift: 3rd Shift

Work model: On-Site

Schedule: FULLTIME; Sunday - Tuesday and every other Wednesday 6:00 p.m. - 6:00 a.m.

Job overview:

Schneider is seeking a Customer Service Representative in London to provide creative solutions that exceed driver and customer expectations. The Customer Service Representative will ensure pick-up, and delivery requirements are met while maintaining an excellent safety record and retaining drivers.

Responsibilities:
  • Work closely with drivers to meet customers' needs.
  • Resolve customer service issues, cargo claims and equipment problems.
  • Schedule required training sessions for drivers.
  • Answer pay settlement questions from drivers.

Skills and qualifications:
  • High School diploma or GED.
  • Strong written and oral communication skills.
  • Able to manage multiple priorities.
  • Can work in a fast-paced, team environment.

Pay and benefits:
  • Medical, dental and vision insurance.
  • Company-paid life insurance.
  • 401(k) savings plan with company match.
  • Paid time off and paid holidays.
  • Results-based incentive pay program where you can earn above and beyond your base pay.
  • Tuition reimbursement.
  • Non-exempt U.S. office associates working a minimum of 4 continuous hours between the hours of 4pm - 5am local time, receive a $1.25 per hour differential for hours worked or $2.00 per hour for weekend hours (Weekend hours worked between 9pm Friday - 5am Monday).
  • See full list of customer service benefits.

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.



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About the Company

S

Schneider

Real Drivers. Real Reasons.

Schneider didn’t become North America’s premier trucking company on accident. From one man with one truck and one dream in 1935, we now employ over 10,000 truck drivers and serve over two-thirds of the Fortune 500 companies — all because we treat people with respect and do business with integrity.

"I wanted to drive for a reputable company and stay at that company, have stability and not bounce around. Schneider offers job security while still providing room for growth within the company. Schneider also takes great pride in its dedication to safety, training and investment in technology."
– Perry Rine, Schneider National Tanker Driver

Get in the driver’s seat at Schneider today!
COMPANY SIZE
10,000 employees or more
INDUSTRY
Travel, Transportation and Tourism
FOUNDED
1935
WEBSITE
http://schneiderjobs.com/

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