Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will actively engage with potential customers, utilizing your strong verbal and written communication skills to respond to sales leads and customer inquiries effectively. Your social perceptiveness will be crucial as you tailor your conversations to meet client needs, ensuring a personalized experience.
Additionally, you will be expected to learn DOT Compliance rules and regulations, allowing you to provide informed assistance to our clients. Your excellent attention to detail and active listening abilities will enable you to position our services as the ideal solution in the healthcare industry. You will also have the opportunity to represent our company at trade shows and Chamber of Commerce events, enhancing your persuasion and negotiation skills while expanding your professional network. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Sell company services to new and existing customers.
- Project a warm, inviting, and trustworthy image over the phone.
- Prepare, track, and manage service agreements.
- Respond promptly to sales leads and customer inquiries.
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Attend trainings to maintain up-to-date skills and knowledge
- The company reserves the right to add or modify duties at any time.
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
DATCS is a nationwide provider of workplace drug testing services with over 35 years of experience. We specialize in DOT compliance, drug and alcohol testing, and background screening. As a certified Woman-Owned Business and Texas HUB, we offer 24/7 support for post-accident and reasonable suspicion testing. Our mission is to deliver accurate, compliant, and legally defensible services our clients can trust.