Customer Service Representative

About Us

At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact.

Job Summary

We are seeking a personable and dependable Customer Service Representative to assist customers, answer questions, and provide a professional and welcoming experience. This entry-level position is ideal for someone who enjoys working with people, understanding customer needs, and developing strong communication and problem-solving skills.

Responsibilities

• Greet customers and provide friendly, professional assistance.

• Listen carefully to understand customer needs and concerns.

• Provide clear information and helpful solutions.

• Explain product and service details in an easy-to-understand manner.

• Identify customer needs and recommend appropriate options.

• Support customer follow-ups and relationship-building activities.

• Assist with customer engagement and promotional initiatives.

• Maintain accurate records of customer interactions and follow-ups.

• Communicate customer feedback and recurring questions to team members.

• Help maintain a positive and welcoming customer environment.

• Collaborate with colleagues to support daily service goals.

• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.

• Strong verbal and interpersonal communication skills.

• Friendly, patient, and professional demeanor.

• Customer-focused attitude.

• Strong listening and problem-solving abilities.

• Positive attitude and willingness to learn.

• Good organizational and multitasking skills.

• Reliable, adaptable, and self-motivated.

• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training

• Career advancement opportunities

• Professional development programs

• Supportive team environment

• Hands-on customer service experience

• Performance-based growth opportunities

• Employee recognition programs

• Ongoing mentorship and coaching