Customer Service Representative

Lancesoft

Louisville, KY

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JOB DETAILS

SALARY

$15

SKILLS

Call Centers, Communication Skills, Customer Support/Service, Healthcare, Interpersonal Skills, Work From Home

LOCATION

Louisville, KY

POSTED

30+ days ago

Title: Customer Service Representative
Work schedule (days & time): Training will be onsite from 8am-430pm for the first 6-8 weeks. Monday-Friday. Permanent schedule once successful completion of training will be 930am-6pm (5101 Jefferson Commerce Blvd. Louisville, KY 40219)
Pay rate: $15.00 - $17.00/HR on W2
Duration: 04/13/2026 to 10/16/2026
Work location & type (Onsite / Hybrid / Remote): HYBRID (They will be onsite for training for the first 4-6 weeks. Once training is completed successfully, they will be moved to work from home. If they start to decrease in production, attendance, etc... They may be brought back onsite at any time. That is why I put Hybrid)

Any perks or additional requirements (e.G., SCA, documents): Possible conversion to full time.

Required skills:
Handle inbound and/or outbound phone calls to/from patients, caregivers, and providers.
Provide appropriate customer service and an effortless experience to the caller.
Provide accurate information to the caller.
Process refills and schedule shipments for patients or providers.
Resolve the callers needs.
Provide appropriate follow-up and next steps for the caller.
Follow Cover My Meds policies and procedures.
Ability to work a flexible work schedule.

JOB DETAILS:
Handle inbound and/or outbound phone calls to/from patients, caregivers, and providers.
Provide appropriate customer service and an effortless experience to the caller.
Provide accurate information to the caller.
Process refills and schedule shipments for patients or providers.
Resolve the callers needs.
Provide appropriate follow-up and next steps for the caller.
Follow Cover My Meds policies and procedures.
Ability to work a flexible work schedule.
Training will be onsite from 8am-430pm for the first 6-8 weeks. Monday-Friday.
Permanent schedule once successful completion of training will be 930am-6pm
This is a hybrid position. If requirements are not met consistently, you may be brought back onsite.

Job Requirements/Previous Experience:
Previous call center experience preferred.
Previous healthcare experience desired
Excellent interpersonal communication skills
Strong problem-solving skills
Proficient with Microsoft Office
Able to type 35 wpm or greater.
Pharmacy Board Technician Registration required either before or on the first day of employment.
Possible conversion to FTE is available.

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

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