Job Description
Title: Customer Service Representative
Work schedule (days & time): Training will be onsite from 8 am-430pm for the first 6-8 weeks.
Permanent schedule once successful completion of training, will be 1130am-8pm.
Pay rate: 17.00 - 20.00/HR
Duration: 03/30/2026 to 09/30/2026
Work location & type (Onsite / Hybrid / Remote): Onsite (5101 Jeff Commerce Drive, Louisville, KY 40219)
Job Duties and Responsibilities:
Handle inbound and/or outbound phone calls to/from patients, caregivers, and providers.
Provide appropriate customer service and an effortless experience to the caller.
Provide accurate information to the caller.
Process refills and schedule shipments for patients or providers.
Resolve the callers needs.
Provide appropriate follow-up and next steps for the caller.
Follow Cover My Meds policies and procedures.
Ability to work a flexible work schedule. Training will be onsite from 8am-430pm for the first 4-6 weeks.
Permanent schedule once successful completion of training will be 1130am-8pm.
Job Requirements/Previous Experience:
Previous call center experience preferred.
Previous healthcare experience desired
Excellent interpersonal communication skills
Strong problem-solving skills
Proficient with Microsoft Office
Able to type 35 wpm or greater.
Pharmacy Board Technician Registration required either before or on the first day of employment.
Work schedule (days & time): Training will be onsite from 8 am-430pm for the first 6-8 weeks.
Permanent schedule once successful completion of training, will be 1130am-8pm.
Pay rate: 17.00 - 20.00/HR
Duration: 03/30/2026 to 09/30/2026
Work location & type (Onsite / Hybrid / Remote): Onsite (5101 Jeff Commerce Drive, Louisville, KY 40219)
Job Duties and Responsibilities:
Handle inbound and/or outbound phone calls to/from patients, caregivers, and providers.
Provide appropriate customer service and an effortless experience to the caller.
Provide accurate information to the caller.
Process refills and schedule shipments for patients or providers.
Resolve the callers needs.
Provide appropriate follow-up and next steps for the caller.
Follow Cover My Meds policies and procedures.
Ability to work a flexible work schedule. Training will be onsite from 8am-430pm for the first 4-6 weeks.
Permanent schedule once successful completion of training will be 1130am-8pm.
Job Requirements/Previous Experience:
Previous call center experience preferred.
Previous healthcare experience desired
Excellent interpersonal communication skills
Strong problem-solving skills
Proficient with Microsoft Office
Able to type 35 wpm or greater.
Pharmacy Board Technician Registration required either before or on the first day of employment.
Numbers & Facts
| Location | Louisville, KY |
| Industry | Staffing/Employment Agencies |
| Salary | $15 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Skills
- Call Centersunmatched
- Communication Skillsunmatched
- Customer Support/Serviceunmatched
- Healthcareunmatched
- Interpersonal Skillsunmatched
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