Administrative Skills, Communication Skills, Cross-Selling, Customer Experience, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Detail Oriented, Exceeded Sales Goal, Multitasking, Needs Assessment, Operational Support, Organizational Skills, Problem Solving Skills, Process Improvement, Resolve Customer Issues, Sales, Track Customer Issues, Typing, Up-Selling
Customer Service Representative
Rainscapes is growing, and we're looking for a strong Customer Service Representative to join our team. We offer a team-focused environment with ongoing learning in the irrigation and lawn care industry. Full-Time | Monday–Friday | 8:00 AM–5:00 PM | $18.50 – $20.00 Per Hour + Monthly Bonus Opportunities
If you have a strong work ethic, enjoy working in an office setting, and take pride in delivering a great customer experience—we'd love to talk to you.
Position Overview
As a Customer Service Representative, you'll spend most of your day communicating with customers by phone, email, and chat. You'll play a key role in keeping operations running smoothly while providing a great experience for every customer.
What You'll Do:
- Answer customer questions and provide service information
- Schedule, reschedule, and cancel service appointments
- Handle customer concerns and work toward quick, effective resolutions
- Maintain and update customer records and service details
- Assist with upselling services and products when appropriate
- Support daily office operations and administrative tasks as needed
Job Duties:
- Respond to customer inquiries (calls, emails, texts) quickly and professionally
- Help customers with service questions, scheduling, order updates, and general support
- Make daily "call-ahead" confirmations for tech routes and send follow-up texts
- Enter and update customer info, orders, and service details accurately in the system
- Review new sales/customer data to ensure everything is complete and correct
- Work with Branch Manager, Field Managers, and Technicians to resolve issues and keep jobs on track
- Coordinate with other departments to fix discrepancies and improve customer experience
- Support the team in improving processes and overall workflow
- Maintain a positive, professional attitude with customers and team members
Performance & Support:
- Meet or exceed goals for response time, accuracy, and customer satisfaction
- Identify customer needs and provide the best solutions
- Assist with cross-selling services to existing customers
- Handle high volume of inbound and outbound calls
- Help with additional admin or branch tasks as needed
Requirements
- 2–5 years of customer service experience required
- Scheduling and/or sales experience preferred (especially in home services, lawn care, or irrigation)
- Strong attention to detail with the ability to multitask in a fast-paced environment
- Organized, efficient, and professional with strong communication skills
- Comfortable learning and using multiple software systems
- Typing speed of 50+ WPM
Education: High School Diploma or equivalent
Benefits
- Health Insurance
- Life Insurance
- 10 Days Paid Time Off per Year
- 8 Paid Holidays Off per Year
- 401k with Matching Up To 3%
- Industry Training, Both In-house & Manufacturers/Vendors
- Opportunities for Promotions and Growth
- Community Involvement
We are a drug-free workplace and an Equal Opportunity employer. You will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.