Billing, Call Centers, Cargo/Freight, Communication Skills, Credit Processing, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Data Entry, Detail Oriented, Develop and Maintain Customers, ERP (Enterprise Resource Planning), Employee Relations, Health Plan, High School Diploma, Multitasking, National Sales, Order Delivery, Order Management, Order Processing, Order/Customer Fulfillment, Organizational Skills, Pricing, Problem Solving Skills, Retail, Return Merchandise Authorization (RMA), SAP, Sales, Sales Support, Strategic Planning, Team Player
Job Description:
Now hiring Customer Service Representative
Location: Lyndhurst, NJ
Pay Rate: $25.00 per hour
Schedule: Monday - Friday | 8 AM - 4:45 PM
If You Can Juggle Calls, Chat, and Coffee. We're Impressed.
Ready to kick off your next career move? This Customer Service Representative role offers real growth, solid pay, and a chance to help customers every day.
You'll Rock This Job If You:
- Have a high school diploma or GED (bonus: prior call center experience)
- 1+ year of customer service experience, preferably supporting residential or retail accounts
- Strong order entry and order management skills
- Experience processing invoices, pricing updates, credits, rebills, and RMAs (Returns Merchandise Authorizations)
- Ability to communicate professionally with customers by phone and email
- Experience coordinating deliveries and managing customer preferences
- Strong attention to detail for pricing accuracy and data entry
- Ability to multitask and support multiple customer accounts simultaneously
- Collaboration skills to work effectively with sales, customer support, and regional teams
- Experience in maintaining customer relationships and improving customer satisfaction
- Proficiency with ERP and data entry systems
- SAP experience is required
- Experience with SAP S/4HANA is highly preferred
- Additional experience with other data entry, ERP, or order management software is a plus
- Ability to analyze customer needs and support account growth initiatives
- Strong organizational and problem-solving skills
Here's How You'll Make an Impact:
- Place customer orders and coordinate deliveries based on customer preferences
- Enter and maintain customer pricing information to ensure accurate invoicing
- Update pricing records when project pricing changes are provided by regional managers
- Consolidate orders to help customers receive the most cost-effective freight charges
- Respond promptly and accurately to customer inquiries and service requests
- Communicate order status updates and resolve customer concerns
- Process RMAs, credits, and rebills within established timelines
- Build and maintain strong relationships with residential and national account customers
- Collaborate closely with sales, customer service, and support teams to ensure seamless order fulfillment
- Assist fellow customer service representatives as needed
- Attend regional meetings to strengthen relationships with sales personnel
- Monitor customer satisfaction and identify opportunities to improve service
- Support growth strategy development for national accounts
- Maintain accurate customer and order records within SAP S/4HANA and related systems
- Ensure a smooth customer experience from order placement through payment completion
- Contribute to overall customer retention, satisfaction, and account growth objectives
Perks That Hit Different:
- Good Weekly Pay
- Health Benefits (Medical, Dental Life + Vision)
- Optional 401(k) Plan
"The Staffmark team had consistent communication and a friendly demeanor." Staffmark Associate
Ready to talk your way into a steady paycheck? Apply now
Join a Team That Works for You
At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.
With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.
Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.
About Us
At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.