Customer Service Representative

Company Description

The City of Lynn Haven, Florida, is a thriving and fast-growing community located in the heart of Bay County along the beautiful Emerald Coast. With a population of approximately 22,000 residents, Lynn Haven is recognized for its strong sense of community, family-friendly atmosphere, and commitment to excellence in public service. The City provides a full range of municipal services—including public safety (i.e., Police and Fire Departments), utilities, parks and recreation, public works, and community development—while fostering a culture of transparency, accountability, and innovation. Guided by a Commission–Manager form of government, Lynn Haven is dedicated to preserving its rich history, supporting sustainable growth, and ensuring a high quality of life for all who live, work, and visit here.

The City of Lynn Haven is an EEO/AA Employer and a Drug-free Workplace.

Job Description

We need a bright, cheerful person to be a new “face” of the City of Lynn Haven.  Our Customer Service Representative is on the front line and provides exceptional service to our citizens by answering inquiries about city services in person and on the phone. He or she greets customer/citizen and completes the appropriate transactions in an efficient and friendly manner.  These transactions include utility payments, special events transactions, & other service-related functions and processes.  In addition, our Customer Service Representative promotes the city's full array of services and helps develop, implement, and continuously engage in sound strategies to meet customer/citizen satisfaction. 

The ideal candidate has a high school diploma or GED and at least one year of customer service or inside sales experience. He or she must have a pleasant and courteous personality, strong phone and computer skills, and excellent communication and interpersonal skills.

RESPONSIBILITIES

• Interacts with customers by phone or in person to provide information about municipal services.
• Maintains records of customer interactions and transactions.
• Handles customer complaints or escalates when necessary.
• Receives cash and negotiable instruments for deposits on new accounts and payment of bills.
• Balances cash and negotiable instruments against receipts and register tapes on a daily basis.
• Completes and maintains active customer accounts.
• Maintains records for closed-out accounts.
• Prepares cut-list for delinquent accounts and processes bad debt for collection.
• Performs other duties as assigned.

QUALIFICATIONS

• High school diploma or GED required; some post high school education or training preferred.
• One year of relevant experience.
• Point-of-sale (cash register) and credit or debit card processing skills.
• Outstanding phone skills.
• Upbeat personality with a warm and friendly demeanor.
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
• Strong organizational and problem-solving skills.
• Strong computer and internet skills.

Benefits

The City of Lynn Haven offers a competitive, robust benefits plan, with the City covering 100% of the cost of various benefits to include MDLive, Life and Accidental Death and Dismemberment Insurance, and Long-term Disability.  In addition, the employee may opt to add additional insurance.  A list of all available benefits is as follows:

• MDLive - Virtual Medical Care (provided by the City)
• $50,000 of Life & $50,000 of Accidental Death and Dismemberment Insurance (provided by the City)
• Long-term Disability Insurance (provided by the City)
• Virtual medical coverage (provided by the City)
• Major Medical Insurance (Florida Blue-Blue Options)
• Dental Insurance (Florida Combined Life)
• Vision Insurance (MetLife VSP)
• Short-term Disability Insurance
• Supplemental Life Insurance Options
• Critical Illness and Accidental Insurance Options
• Flexible Spending Account

Employees also earn Paid Time Off (PTO), Personal Paid Time Off (PPTO), 13 Paid Holidays, as well as time off for jury duty, bereavement, and military leave.

The City also provides a DEFINED BENEFIT PENSION PLAN, including a Deferred Retirement Option Plan (DROP).  

Date Specific Deadline.

Interested candidates must complete an online application no later than Monday, June 22, 2026, at 5:00 p.m. CST. Applications received after this deadline will not be considered unless the deadline is formally extended by the City of Lynn Haven.