Customer Service Representative

Description

Join the Fun at Arrow International!

Arrow International is the world's #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting-edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe, and we're growing fast!

We're building a winning culture that's all about teamwork, passion, and innovation. At Arrow, you're not just another employee, you're part of a high-performing team that's redefining fun and giving back to communities. We believe in rewarding your hard work with profit-sharing, 401(k) matching, great benefits, and paid time off, including a bonus week every July!

If you're looking for a career that's exciting, meaningful, and full of opportunity, Arrow is the place to be.

Position Summary

Trade Products is looking for a Customer Service Representative to join our team. This is a full-time, hourly position responsible for supporting current and potential customers, assisting with orders, answering questions, resolving issues, and helping drive pull tab sales. This role will build and maintain strong customer relationships, support outside sales representatives, enter customer orders accurately, and help identify opportunities to increase sales and improve service.

Pay Range: $23-$29 per hour

Primary Responsibilities

• Answer phones and assist customers with orders, questions, and problem resolution.
• Accurately enter orders and relevant customer information into internal systems.
• Build and support customer relationships on an ongoing basis to help increase sales and meet monthly goals.
• Follow up with customers by phone, email, and fax.
• Develop new customer prospects and support customer growth opportunities.
• Maintain close communication with outside sales representatives regarding customer accounts.
• Develop strong knowledge of the product line and sales process.
• Identify opportunities to sell older inventory when appropriate.
• Ensure marketing mailers are distributed to customers as scheduled.
• Run inventory reports and communicate product availability to customers on a weekly basis.
• Identify and recommend process improvements to increase efficiency and improve customer service.
• Follow all company policies, procedures, and department expectations.
• Perform other duties as assigned.

Requirements

• 2-3 years of related customer service, sales support, inside sales, or order entry experience preferred.
• Associate degree preferred.
• Phone sales experience preferred.
• Strong business acumen and customer-focused mindset.
• Excellent verbal, written, and interpersonal communication skills.
• Proficient computer skills and ability to learn internal systems.
• Strong organizational and problem-solving skills.
• Results-driven with the ability to work toward sales and service goals.
• Ability to work well with customers, outside sales representatives, and internal team members.

Benefits

• Medical, dental, and vision plans
• 401(k)
• Profit sharing
• AD&D and life insurance
• Vacation and sick leave

Physical Requirements / Working Conditions

• May be required to sit for long and/or extended periods of time.
• Specific vision requirements may include close vision, distance vision, peripheral vision, and the ability to adjust focus.
• Must be able to communicate by phone, email, and in person as needed.
• The noise level in the work environment is generally low.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Diversity and Inclusion Statement

At Arrow International, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that embracing our differences makes us stronger, more innovative, and better positioned to serve our communities. We are proud to be an equal opportunity employer and strive to create an environment where everyone feels welcome, supported, and empowered to succeed.

Equal Opportunity Statement

Arrow International is an equal opportunity employer. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical or mental disability, except where such disability prevents performance of essential job functions and cannot be reasonably accommodated in accordance with applicable laws.

Americans with Disabilities Act (ADA) Statement

Arrow International is committed to complying with the spirit and requirements of the Americans with Disabilities Act (ADA). If you require a reasonable accommodation to complete an application, participate in the interview process, undergo any pre-employment testing, or otherwise take part in the employee selection process, please contact us at recruiting@arrowinternational.com

To ensure a safe and productive work environment, all candidates who receive a conditional job offer must successfully pass a confidential pre-employment drug screening, which generally consists of a hair drug test, and receive an acceptable result as a condition of employment.

Arrow International does not accept unsolicited resumes from third-party agencies. Resumes submitted without an approved vendor agreement will become the property of Arrow International, and no fees will be paid if the candidate is hired.