Customer Service Representative
Contractor In Charge
Macon, GA
Apply
JOB DETAILS
JOB TYPE
Full-time
SKILLS
Accounting, Bookkeeping, Call Centers, Communication Skills, Computer Skills, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Detail Oriented, Follow Through, HVAC, High School Diploma, Interpersonal Skills, Maintenance - Electrical, Maintenance - HVAC, Maintenance - Plumbing, Microsoft Office, Multitasking, Needs Assessment, Presentation/Verbal Skills, Resolve Customer Issues, Retirement Plan, Revenue Growth, Sales, Scripting (Scripting Languages), Service Level Agreement (SLA), Small Business, Standard Operating Procedures (SOP), Telephone Skills, Typing, Website Conversion, Writing Skills
LOCATION
Macon, GA
POSTED
30+ days ago
Call Center Agent
The Call Center Agent is responsible for professionally handling inbound and outbound calls, accurately booking and dispatching jobs, maintaining CRM accuracy, and managing digital leads in accordance with defined SOPs and client playbooks.
This role also requires a strong sales mindset, with a focus on converting inquiries into booked appointments, maximizing revenue opportunities, and protecting every call as a potential booking.
This role directly impacts SLA performance, client satisfaction, booking conversion rates, and overall revenue generation. Agents are expected to operate with urgency, accuracy, accountability, and a results-driven, sales-oriented approach.
The Call Center Agent owns not only accurate call handling and booking execution, but also maximizing every inbound opportunity into revenue through effective sales execution.
Who We Are
Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offer their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and we let them focus on that by doing the rest for them!
Location: Must live in Alabama, Arizona, Florida, Georgia. Michigan, Nevada, North Carolina, South Carolina, Tennessee, Texas, Virginia
What We Offer:
- Competitive salary - starting at $17/hour
- Medical Benefits -available after 90 days!
- Retirement Savings Plan
- Vacation Pay
- Paid training
- Advancement Opportunities
Responsibilities:
- Answer all incoming calls or online inquiries, as the initial point of contact
- Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home
- Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
- Conduct service-related, follow-up calls to check in on past customers and assess their current needs
- Help the field team by taking detailed notes from customer calls and entering them into our system
- Contribute to our company’s culture by being upbeat and hard-working
Requirements:
- High School Diploma/GED is required
- Self-starter, reliable, flexibility with hours
- High level of accuracy and efficiency
- Exceptional verbal and written communication skills
- Courteous, professional manner, strong customer service skills
- Computer literacy and strong typing skills (30+ WPM),experience with Microsoft Office
- Excellent multitasking and follow-up skills, with high attention to detail
- Excellent interpersonal communication skills on a professional and technical level
- Able to work both independently and as part of a team
- Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus! HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required.
- This entry-level work-from-home job works a flexible schedule depending on business needs.
Powered by JazzHR
About the Company
C