Customer Service Representative

JOB-10046271

Anticipated Start Date

May 3, 2026

Location

Malvern, PA

Type of Employment

Contract Hire

Employer Info

Our client is a leader in the industry of providing safe water treatment and sewage services, which is a priority for sustainability of humanity. Many infrastructure expenditures approved by Congress this past year provide job stability for employees that work in this industry. This client hires all full-time associates through temporary agencies, so our roles are typically temp-to-hire. This gives our candidates and the client an opportunity to ensure that this will be a good fit for full time role with their company. They have many locations nationally and there is an opportunity for advancement and provide benefits to their full-time employees. Safety is a priority for this client and they provide training and direction for all employees to ensure they are able to do their job safely.

Job Summary

The Customer Support Specialist serves as the primary point of contact for customers, acting as a critical link between external clients and internal teams. This role is responsible for delivering high-quality customer service, including preparing quotes, processing orders, resolving billing and warranty issues, and ensuring accurate and timely communication throughout the order lifecycle.

Job Description

• Serve as the first point of contact for customer inquiries via phone, email, and other channels
• Provide part, pump, and motor pricing quotes and maintain quote tracking logs
  
• Process customer orders using ERP systems and manage order entry from initiation through completion
  
• Maintain and update Order Tracking and Production Logs
  
• Coordinate order details including pricing, scheduling, shipping, and change requests (address, carrier, dates)
  
• Provide order status updates and proactively communicate with customers
  
• Assist with warranty claim processing and support credit memo/no-charge requests
  
• Resolve billing discrepancies and support Accounts Receivable with dispute resolution
  
• Prepare and maintain customer communication documentation
  
• Support sales teams with customer-related activities, documentation, and insights
  
• Ensure compliance with ISO9001 procedures and export compliance requirements
  
• Collaborate cross-functionally to improve internal processes and customer experience
  
• Perform additional duties as assigned by the Customer Service Manager

Skills Required

• Associate’s degree or some college coursework preferred
• 5–10 years of experience in customer service, order management, or account support
• Strong financial and accounting aptitude
• Experience with order entry systems (ERP; SAP or similar preferred)
• Proficiency in Microsoft Office applications
• Strong data entry and administrative skills
• Excellent problem-solving, organizational, and multitasking abilities
• Effective written and verbal communication skills

Preferred Skills

• Experience with ERP-LX, SAP, Salesforce, AS400, or similar systems
• Familiarity with quoting, billing, and order processing workflows
• Understanding of export compliance processes

Education

• High school diploma or GED required.
• Associate’s degree or some college coursework preferred

Pay Rate

• $24 - $28 per hour (Compensation will be offered within this posted range based on experience, skills, and market factors)