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Skills
- Analysis Skillsunmatched
- Back Ordersunmatched
- Communication Skillsunmatched
- Conflict Resolutionunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Data Qualityunmatched
- Document Managementunmatched
- Electronic Data Interchange (EDI)unmatched
- Interpersonal Skillsunmatched
- Materials Managementunmatched
- Microsoft Excelunmatched
- Microsoft Officeunmatched
- Multitaskingunmatched
- Order Managementunmatched
- Order Processingunmatched
- Organizational Skillsunmatched
- Product Developmentunmatched
- Relationship Managementunmatched
- Retailunmatched
- Retail Constructionunmatched
- Return Merchandise Authorization (RMA)unmatched
- SAPunmatched
- Sales Managementunmatched
- Salesforce.comunmatched
- Supply Chainunmatched
- Team Playerunmatched
- Track Customer Issuesunmatched
- Work From Homeunmatched
Description
Job Title: Customer Service Representative
Pay Rate: $24-$26/hr.
Location: MALVERN, PA
Duration: Approved through 11/27/2026 could extend based on business needs
Shift: M-F 8am-5pm (1 hour lunch)
Required Qualifications:
Pay Rate: $24-$26/hr.
Location: MALVERN, PA
Duration: Approved through 11/27/2026 could extend based on business needs
Shift: M-F 8am-5pm (1 hour lunch)
Required Qualifications:
- A combination of formal education such as bachelors degree, associates degree with certifications and/or at least
- 1-2 years of progressive customer service experience
- Excellent communication skills
- Excels at interpersonal and relationship management skills
- Prior experience with the ability to successfully resolve conflict
- Strong ability to multi-task
- Some exposure to building products and/or retail industry preferred
- Developed systems aptitude and Microsoft Office skills
- SAP and Salesforce experience preferred
- Demonstrates relentless customer service
- Flexibility in working hours 8:00am 5:00pm
- Willingness and ability to work from home during inclement weather or emergency situations requires home phone line & internet
- Strong organizational skills
- Concise communication skills
- Team player
- Responsible
- Influencing Skills
- Highly developed interpersonal skills
- Unwavering personal values
- Intermediate Excel and MS office capability
- Systems aptitude i.e. Salesforce/SAP
- Ability to multitask at a high level
- (60%) Order Management & Customer Service Supply Chain Support
- Run daily backorder report
- Create backorders in SAP
- Schedule/slot back orders in Salesforce
- Receive extended lead time report, communicate delays to customers, and reschedule items in SAP
- Receive daily carrier delay report and email customers informing them of the delay
- Run daily reports for customers as needed and analyze results, present to CSR to communicate with plant and customer
- Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved.
- (30%) Order Management
- Accept, enter, schedule and maintain orders within SAP
- Schedules/slots orders in Salesforce
- Use Order Entry Document Manager (OEDM) to maintain documents
- EDI processing run regular report to identify new EDI orders and process accordingly
- Ability to build efficient truckloads and schedules in coordination with the traffic department
- Verify accurate information on ship schedule/OEDM
- (10%) Conflict Management
- Maintain customer records within all software databases
- Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved.
Numbers & Facts
| Location | MALVERN, PA |
| Industry | Staffing/Employment Agencies |
| Salary | $24–$26 Per Hour |
| Company Size | 500 to 999 employees |
| Year Founded | 1999 |
| Website | https://www.csetalent.com/ |
About Company
Connexion is an award-winning professional staffing firm that strives to be the unrivaled staffing solution for job seekers by expertly connecting talent with opportunity. Over the last 20 years Connexion has built the most admired team of staffing experts in the industry. We give back, change lives and offer unconditional support to the candidates we represent.
Put Connexion's 20 years of experience to work for you! Our professionals have unrivaled relationships and contacts with the hiring managers, human resources team and decision makers at the most desirable companies to work for.
Don't let your resume get lost in an inbox, Connexion's recruiting team will advocate on your behalf to get you the job you want