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Customer Service Representative - Manufacturing / B2B

J. Morrissey

New Haven, CT

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JOB DETAILS
SALARY
SKILLS
Business-to-Business (B2B), Computer Skills, Corporate Policies, Cross-Functional, Customer Experience, Customer Support/Service, Distribution Channel, Finance, Manufacturing, Manufacturing/Industrial Processes, Mentoring, Multitasking, Order Management, Order Processing, Problem Solving Skills, Process Improvement, Product Pricing, Sales, Staff Training, Team Player, Territory Management, Time Management
LOCATION
New Haven, CT
POSTED
30+ days ago

Customer Service Representative – Manufacturing / B2B
Location: Confidential (New Haven, CT) | Full-Time | Day Shift | Hourly + Overtime

About the Role:
Are you a skilled Customer Service professional looking to make a real impact? Join a dynamic manufacturing team where every order you handle supports B2B distributors and drives customer success. You’ll work in a collaborative environment, gain hands-on mentorship from an experienced manager, and have the opportunity to grow your career in a fast-paced, high-volume setting.

Why You’ll Love This Job:
  • Competitive salary: $62K–$70K, paid hourly, with overtime opportunities
  • Full-time day shift (8:00 AM – 4:30 PM) with breaks and a 30-minute lunch
  • Mentorship and training from a hands-on manager and a highly experienced team
  • Career growth opportunities within a well-established manufacturing company
  • Work directly with B2B customers and cross-functional teams
  • Fully on-site with exposure to multiple systems, applications, and processes

What You’ll Do:
  • Manage assigned territories and serve B2B customers with excellence
  • Process orders, CCFs, and RGAs accurately and efficiently
  • Respond to inquiries about pricing, product availability, order status, and shipping
  • Ensure timely issue resolution while balancing company policies and customer needs
  • Suggest and implement process improvements to enhance the customer experience
  • Collaborate closely with sales, shipping, finance, and order entry teams
  • Document processes and help train new team members

What We’re Looking For:
  • 5+ years of customer service experience in a manufacturing or B2B environment
  • Strong multitasking, decision-making, and problem-solving skills
  • Excellent computer skills; comfortable using 6–8 applications across multiple monitors
  • ERP experience (JD Edwards preferred) and CRM systems (Salesforce or Microsoft CRM)
  • Team-oriented, collaborative, and able to thrive in a fast-paced, high-volume environment

Preferred Skills:
  • Experience mentoring or training junior staff
  • Familiarity with complex or custom manufacturing processes
  • Previous high-volume order management experience

Schedule & Environment:
  • Monday–Friday, day shift
  • Fully on-site; commutable to New Haven, CT
  • Fast-paced, collaborative team environment
  • Exposure to multiple systems and processes, with hands-on mentorship
INDA

About the Company

J

J. Morrissey

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