Business-to-Business (B2B), Computer Skills, Corporate Policies, Cross-Functional, Customer Experience, Customer Support/Service, Distribution Channel, Finance, Manufacturing, Manufacturing/Industrial Processes, Mentoring, Multitasking, Order Management, Order Processing, Problem Solving Skills, Process Improvement, Product Pricing, Sales, Team Player, Territory Management, Time Management
Customer Service Representative - Manufacturing / B2B
New Haven, CT
Customer Service Representative – Manufacturing / B2B Location: Confidential (New Haven, CT) | Full-Time | Day Shift | Hourly + Overtime
Job Description
Are you a skilled Customer Service professional looking to make a real impact? Join a dynamic manufacturing team where every order you handle supports B2B distributors and drives customer success. You'll work in a collaborative environment, gain hands-on mentorship from an experienced manager, and have the opportunity to grow your career in a fast-paced, high-volume setting.
Why You'll Love This Job:
- Competitive salary: $62K–$70K, paid hourly, with overtime opportunities
- Full-time day shift (8:00 AM – 4:30 PM) with breaks and a 30-minute lunch
- Mentorship and training from a hands-on manager and a highly experienced team
- Career growth opportunities within a well-established manufacturing company
- Work directly with B2B customers and cross-functional teams
- Fully on-site with exposure to multiple systems, applications, and processes
- INDA
What You'll Do:
- Manage assigned territories and serve B2B customers with excellence
- Process orders, CCFs, and RGAs accurately and efficiently
- Respond to inquiries about pricing, product availability, order status, and shipping
- Ensure timely issue resolution while balancing company policies and customer needs
- Suggest and implement process improvements to enhance the customer experience
- Collaborate closely with sales, shipping, finance, and order entry teams
- Document processes and help train new team members
What We're Looking For:
- 5+ years of customer service experience in a manufacturing or B2B environment
- Strong multitasking, decision-making, and problem-solving skills
- Excellent computer skills; comfortable using 6–8 applications across multiple monitors
- ERP experience (JD Edwards preferred) and CRM systems (Salesforce or Microsoft CRM)
- Team-oriented, collaborative, and able to thrive in a fast-paced, high-volume environment
- Preferred Skills:
- Experience mentoring or training junior staff
- Familiarity with complex or custom manufacturing processes
- Previous high-volume order management experience
Schedule & Environment:
- Monday–Friday, day shift
- Fully on-site; commutable to New Haven, CT
- Fast-paced, collaborative team environment
- Exposure to multiple systems and processes, with hands-on mentorship