Customer Service Representative – Inside Sales

Position Overview

The Customer Service Representative – Inside Sales provides a high level of customer service and sales support by helping customers identify and obtain the products and services they need.

This position serves as a key point of contact for customers, responding to inquiries, preparing quotes, processing orders, sourcing products, and resolving customer concerns. The ideal candidate is customer-focused, organized, detail-oriented, and comfortable working in a fast-paced sales and service environment.

Key Responsibilities

Customer Service & Sales Support

• Respond to customer inquiries and provide timely, professional assistance.

• Prepare and provide customer quotes.

• Receive and process customer orders.

• Proactively generate sales opportunities and promote company products.

• Provide customers with product and service information.

• Troubleshoot and resolve customer questions and concerns.

• Maintain professional communication with customers throughout the sales and order fulfillment process.

Order & Product Management

• Order and source products based on customer requirements.

• Work with customers and suppliers to ensure orders are completed accurately.

• Expedite backordered products and communicate updates as needed.

• Assist with customer returns and related documentation.

• Support inventory-related activities and order fulfillment.

• Assist with pulling inventory and preparing customer shipments when needed.

Pricing & Vendor Coordination

• Negotiate sales and purchase prices as appropriate.

• Communicate with suppliers regarding product availability, pricing, and order requirements.

• Coordinate with internal teams and external suppliers to ensure customer needs are met.

Required Qualifications

• High school diploma or GED required.

• Strong customer service and communication skills.

• Reliable, organized, detail-oriented, and focused.

• Ability to multitask and effectively manage time and priorities.

• Moderate computer proficiency.

• Comfortable communicating internally and externally through email.

• Ability to work effectively with customers, suppliers, and internal team members.

Preferred Experience

• Previous customer service, inside sales, order processing, or related experience.

• Previous industry and/or sales experience.

• Knowledge of supply chain systems.

• Knowledge of industrial products is helpful but not required.

Technical Skills

Experience with Microsoft Office applications, including:

• Microsoft Excel

• Microsoft Word

• Microsoft Outlook