Customer Service Representative

SummaryWe are seeking a Customer Service Representative to provide timely and accurate support to both internal and external customers. The ideal candidate has a strong background in B2B customer service, is detail-oriented, and is willing to go the extra mile to ensure customer satisfaction.Key ResponsibilitiesCustomer Support & Order Processing:

Act as the primary point of contact for customer inquiries via phone and emailProcess customer orders, ensuring accuracy and timely fulfillmentProvide order status updates and resolve customer concerns efficiently

Sales & Vendor Coordination:

Assist internal and external sales teams with order entry, quote generation, and customer requestsPlace, maintain, and track purchase orders for drop-ship componentsMonitor and expedite purchase orders, keeping the team informed

Business Operations Support:

Use ERP to perform essential business transactionsWork closely with the Accounting & Office Administrator Manager and General Manager to provide regular updatesOffer general office support and assist with special projects as assigned

Qualifications

Customer Service Experience: Minimum 2 years in a customer service or related role (B2B preferred)Detail-Oriented & Organized: Strong prioritization and multitasking abilitiesCommunication Skills: Excellent written and verbal communication with a customer-first mindsetTech-Savvy: Proficiency in Microsoft Office and experience with Microsoft Dynamics Business Central or P21 a plusReliability & Flexibility: Ability to work full-time (M-F, 8 AM - 5 PM) and adapt to evolving business needs