Customer Service Representative

Flow Control Group Company

Maple Grove, MN

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JOB DETAILS

SKILLS

Accounting, Administrative Management, Administrative Skills, Automation, Business Operations, Business Support, Business-to-Business (B2B), Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Diversity, ERP (Enterprise Resource Planning), Establish Priorities, Field Sales, Inside Sales, Mentoring, Microsoft Dynamics, Microsoft Office, Motion Control, Multitasking, Office Management, Operational Support, Order Processing, Order/Customer Fulfillment, Organizational Skills, Presentation/Verbal Skills, Purchase Orders, Robotics, Sales, Time Management, Training Program, Training/Teaching, Writing Skills

LOCATION

Maple Grove, MN

POSTED

1 day ago

Company: Mechatronic Solutions

About Us:
Mechatronic Solutions is a leader in providing high-quality automation technology products, solutions, and services to companies across nearly all industries. Mechatronic Solutions focuses its efforts in Minnesota, Wisconsin, North Dakota, and South Dakota through partnerships with leading automation technology companies in robotics, motion control, machine control, pneumatics, safety, vision, and much more.

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Summary

We are seeking a Customer Service Representative to provide timely and accurate support to both internal and external customers. The ideal candidate has a strong background in B2B customer service, is detail-oriented, and is willing to go the extra mile to ensure customer satisfaction.

Key Responsibilities

Customer Support & Order Processing:

Act as the primary point of contact for customer inquiries via phone and email
Process customer orders, ensuring accuracy and timely fulfillment
Provide order status updates and resolve customer concerns efficiently

Sales & Vendor Coordination:

Assist internal and external sales teams with order entry, quote generation, and customer requests
Place, maintain, and track purchase orders for drop-ship components
Monitor and expedite purchase orders, keeping the team informed

Business Operations Support:

Use ERP to perform essential business transactions
Work closely with the Accounting & Office Administrator Manager and General Manager to provide regular updates
Offer general office support and assist with special projects as assigned

Qualifications

Customer Service Experience: Minimum 2 years in a customer service or related role (B2B preferred)
Detail-Oriented & Organized: Strong prioritization and multitasking abilities
Communication Skills: Excellent written and verbal communication with a customer-first mindset
Tech-Savvy: Proficiency in Microsoft Office and experience with Microsoft Dynamics Business Central or P21 a plus
Reliability & Flexibility: Ability to work full-time (M-F, 8 AM - 5 PM) and adapt to evolving business needs

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Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.

About the Company

Flow Control Group Company

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