Customer Service Representative, Marathon City, WI

Marathon Cheese Corp (MCC) is currently seeking a friendly and outgoing Customer Service Representative to join our team in Marathon, WI. As a CSR with Marathon Cheese you will be a front line ambassador for all MCC customers. Key duties include handling internal and external emails and phone calls and directing communication amongst internal departments. Essential skills are: excellent written and oral communication, critical thinking, problem solving, patience, empathy and most importantly being a team player. You will report the Customer Service Supervisor and be part of a growing department with endless opportunity.

Essential Duties and Responsibilities
• Customer order management, including order entry
• External communication with customers; coordinating order changes and reporting missed shipments
• Internal communication with production personnel such as production schedulers and shipping departments at all 4 locations to give customers a smooth experience
• Work closely with Business Development on internal new customer and new item setup processes
• Internal communication of customer discontinuation of items or business as needed
• Prepare internal documents for billing obsolete packaging and customer credits
• Coordinate the communication of customer complaints for investigation and response
• Working in various customer portals for order management
• Any additional duties as assigned
All employees are responsible for the quality and food safety of our products. All food safety and quality concerns/problems should be brought to the attention of personnel with authority to initiate action.

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable quality individuals with disabilities to perform essential functions.

Education and Experience
• High school diploma or equivalent required
• Customer service experience and experience working in SAP operating system is preferred

Required Knowledge, Skills, and Abilities
• High level of written and oral communication skills
• Critical thinking and problem-solving skills
• Basic computation
• Self-starter who can work independently or within a group
• Strong attention to detail
• Accuracy and proficiency in typing and data entry
• Comfortable with troubleshooting
• Ability to interact professionally with customers and co-workers
• Excellent organizational and time management skills. Able to prioritize tasks on the fly
• Experience using SAP operating system a plus
• Team player. Be ready to jump in where needed during the day and learn all positions to backup for department PTO
• Familiarity with Microsoft products: Outlook, Excel, Word & PowerPoint
• Empathy, patience, and care in every interaction with customers and co-workers
Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Environment
The job functions are performed in office settings requiring normal safety precautions. This is a full time 40/hour work week and there is seldom any overtime. As Customer Service is an essential department, there may be occasional siturations that would requrie you to work remote.