We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process orders, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
Review daily shipping log, create bills of lading, pick demands, and provide to warehouse to ship orders
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Perform other duties as assigned
Qualifications
Bachelor's Degree in relevant field of study (Business, Business Administration, Communication) or equivalent
1+ years of proven experience as a Customer Service Representative or in a similar role
1+ years of experience in order processing
Bilingual (English and Spanish)
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Ability to multi-task
Highly organized with the ability to prioritize projects and manage time effectively
Attention to detail and accuracy
Numbers & Facts
Location
March Air Force Base, CA
Skills
Best Practicesunmatched
Business Administrationunmatched
Call Volumeunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Develop Methodologiesunmatched
English Languageunmatched
Establish Prioritiesunmatched
Meet Sales Quotaunmatched
Multilingualunmatched
Multitaskingunmatched
Needs Assessmentunmatched
Order Processingunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Scripting (Scripting Languages)unmatched
Spanish Languageunmatched
Systems Administration/Managementunmatched
Time Managementunmatched
Warehousingunmatched
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