Customer Service Representative

Customer Service Representative – Manufacturing

Location: Marietta, GA
Pay: Up to $25.00/hour, depending on experience
Employment Type: Temp-to-Hire

About the Position

We are seeking an experienced Customer Service Representative for a well-established manufacturing company in Marietta. This is more than a traditional customer service or order entry position. We are looking for a higher-level customer service professional with experience managing customer accounts, handling pricing, processing orders, and following through on customer needs from start to finish.

This position will support government accounts, so attention to detail, professionalism, follow-through, and the ability to manage multiple priorities are essential.

Responsibilities

• Serve as a primary point of contact for assigned customers and accounts
• Receive and process customer orders by phone, fax, and email
• Enter orders accurately into the company system
• Provide pricing and product information to customers
• Coordinate with internal departments to ensure orders are processed accurately and on time
• Follow up on customer requests, orders, pricing, and issues through resolution
• Research and resolve customer questions or order discrepancies
• Maintain accurate customer and order information
• Develop strong working relationships with customers while providing a high level of service
• Handle multiple customer accounts and priorities in a fast-paced manufacturing environment

Qualifications

• 3+ years of customer service experience, preferably in a manufacturing or industrial environment
• Account management or account coordination experience strongly preferred
• Experience working with pricing, orders, and customer accounts
• Strong attention to detail and accuracy
• Excellent communication and follow-up skills
• Ability to manage multiple accounts and priorities independently
• Strong computer and data-entry skills
• Professional, dependable, and customer-focused

This is an excellent opportunity for a strong CSR who is ready for more responsibility and account ownership—but is not necessarily looking for an Account Manager position.