Customer Service Representative

• Assists customers (phone or walk-in) with billing inquiries or complaints.
• Processes applications for connection, disconnection, or transfer of utility service by phone or in person.
• Verifies no outstanding/delinquent accounts before processing connection or transfer of service.
• Determines required amount of commercial deposits by calculations based on size and type of individual account.
• Completes form letter of credit for customers.
• Determines printing priority for work orders to be distributed to service workers for initiation and/or termination of service.
• Tracks late deposit assessments and notifies customer or disconnects service.
• Verifies inspections before processing applications to install permanent electrical meters.
• Enters requests for refund checks from overpaid accounts into the computer system.
• Processes and completes non-payment service orders and generates disconnection orders for returned checks and payment agreements.
• Generates service orders to verify service disconnected for non-payment.
• Requests checks to reimburse Cashier’s petty cash.
• Enters meter readings into computer to insure proper billing.
• Records results and assigns charges for meter tests performed on electric and water meters and mails appropriate correspondence to customer.
• Handles returned checks from banks by debiting accounts with necessary charges.
• Generates charges to customer’s account for established fees.
• Processes accounts for addition to budget billing program.
• Codes accounts in computer system for health hardships and senior discounts.
• Processes credit card payments by phone.
• Assists the Final Billing Representative by transferring balances to active accounts and entering check requests for over payment on final bills.
• Relieves Switchboard Operator daily during lunch hours and vacation as assigned.
• Performs other related duties as required. 

• High school graduate or GED and a minimum of two years of related customer service experience in a similar operation.
• Must have a pleasant speaking voice (English) and ability to interact with customers in an effective and courteous manner. Ability to speak Spanish as a second language preferred.
• Knowledge of general office procedures, appropriate professional dress, and skill in the use of a personal computer to retrieve and enter account information into database, and modern office equipment (i.e. calculator, copier, FAX, switchboard, credit card processor).
• Knowledge and skill using business mathematics. Ability to accurately record numeric and other information into the billing database.
• Ability to work under deadlines and pressures, as all related work must be completed by the end of the business day.

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