Job Details:
Starting at $17/hour
Monday – Friday, 8:00 AM – 5:00 PM
Full-time, Temp to Hire
Job Responsibilities:
Serve as the first point of contact for customers by answering incoming phone calls and responding to emails in a professional and timely manner
Assist customers with product usage questions, troubleshooting basic issues, and navigating order details
Accurately process a high volume of emailed customer orders by entering and verifying information to ensure prompt and precise fulfillment
Investigate and resolve product damage and shortage claims by reviewing shipping paperwork, order history, and internal documentation
Use Microsoft Excel to organize, track, and analyze order and claim information; update logs and maintain spreadsheets to support workflow
Learn and efficiently operate the company’s ERP system to manage customer accounts, inventory data, and order status
Collaborate closely with internal departments such as shipping, warehouse, and sales to gather needed information and ensure customer needs are met
Maintain clear, thorough, and accurate records of all customer interactions, actions taken, and resolutions provided
Contribute to a positive customer experience by demonstrating empathy, active listening, and problem-solving skills in every interaction
Job Qualifications:
1+ year of experience in customer service, administrative support, or order processing preferred
Basic to intermediate proficiency in Microsoft Excel, including the ability to enter data, sort/filter information, and use simple formulas
Strong organizational skills with the ability to handle multiple tasks and shifting priorities in a fast-paced environment
Excellent verbal and written communication skills, with a professional and courteous demeanor
High attention to detail and accuracy when processing information and resolving claims
Willingness to learn and adapt to new software systems, including training on the company’s ERP system and product lines
Self-motivated and able to work independently with minimal supervision.