Customer Service Representative

Responsibilities:

• Triaging inbound calls from customers while ensuring a high level of customer service.
• Assisting Health Plan Customers with inquiries regarding Enrollment Information, Premium Payment Options, requests for Health Plan materials, and Health Plan Exchange Product information.
• Maintaining accurate documentation of customer contact.
• Communicating effectively with customers.
• Maintaining confidentiality.
• Maintaining good working relationships with co-workers.

Requirements:

• High School diploma with some college-level coursework preferred.
• Minimum of 2 years of experience in customer service required.

Preferred Skills:

• Strong background in Call Center, Medical, Insurance preferred.