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Skills
Call Centersunmatched
Communication Skillsunmatched
Customer Service Managementunmatched
Customer Support/Serviceunmatched
Documentationunmatched
Health Information Exchange (HIE)unmatched
Health Insuranceunmatched
Health Planunmatched
High School Diplomaunmatched
Materials Planningunmatched
Product Planningunmatched
Telephone Triageunmatched
Description
Customer Service Representative
Location: Marshfield, WI /Remote Duration: 13 Weeks
Description :
2+ years of customer service required.
High School diploma required.
Some College preferred.
General job duties, responsibilities, expectations:
Under the general supervision of a Manager, the Customer Service Representative is primarily responsible for triaging inbound calls from customers while ensuring a high level of customer service.
Responsibilities include:
Assisting Health Plan Customers with inquiries regarding; Enrollment Information, Premium Payment Options, requests for Health Plan materials, and Health Plan Exchange Product information.
Additional responsibilities include:
Maintain accurate documentation of customer contact, communicate effectively with customers, maintain confidentiality, and maintain good working relationship with co-workers.
Standard computer programs used in the department: Epic.
Required skills and minimum years of experience:
A High School diploma with some college level course work preferred.
Minimum of 2 years of experience in customer service required.
Looking for strong background in Call Center, Medical, Insurance preferred.