Customer Service Representative

Job Title: Customer Service Representative
Schedule: Monday–Friday, 7:30 AM – 4:00 PM

Responsibilities:

• Respond to customer inquiries via phone, email, and fax regarding orders, product details, pricing, shipping, and complaints

• Process and manage orders, including updates, changes, cancellations, and delivery schedules

• Resolve customer concerns, including warranty claims and service issues, in line with company policies

• Maintain accurate records, price lists, and support documentation

• Track and report on customer feedback, competitor activity, and market trends

• Perform additional duties as assigned

Qualifications:

• Education: High school diploma or equivalent

• Experience: Previous customer service and office/clerical experience preferred; proficiency in Microsoft Office and basic computer skills required

• Skills: Strong communication skills, both written and verbal; ability to handle basic math and resolve customer issues effectively

• Physical Requirements: Ability to sit, talk, hear, and use hands frequently; occasional standing, walking, and lifting up to 15 lbs

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Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.