Administrative Skills, Billing, Calendar Management, Communication Skills, Computer Skills, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Detail Oriented, Leadership, Logistics, Multitasking, On Site Support, Operational Support, Operations, Organizational Skills, Problem Solving Skills, Productivity Management, Resolve Customer Issues, Schedule Development, Team Player, Telephone Skills
Customer Service Scheduler / Dispatcher
Matthews, NC
Pay: $17.00–$25.00 per hour (DOE)
Job Type: Full-time
Schedule: Monday–Friday | Day Shift
About the Opportunity
A well-established, growing home services company in the Matthews area is seeking a Customer Service Scheduler/Dispatcher to join our office team. If you enjoy helping customers, solving problems, staying organized, and working in a fast-paced environment, we'd love to meet you.
This position is ideal for someone who thrives on multitasking, enjoys coordinating schedules, and takes pride in delivering exceptional customer service. You'll play a vital role in keeping technicians productive, customers informed, and daily operations running smoothly.
What You'll Do
Scheduling & Dispatching:
- Schedule daily service appointments for field technicians.
- Build efficient service routes based on location, technician availability, and customer needs.
- Make real-time scheduling adjustments due to cancellations, emergencies, and route changes.
- Create and update work orders.
- Help maximize technician productivity while minimizing drive time.
Customer Service:
- Answer high-volume inbound and outbound customer calls.
- Assist customers with scheduling, rescheduling, service questions, and general inquiries.
- Provide friendly, professional, and solution-oriented customer support.
- Handle customer concerns with empathy while maintaining a positive attitude.
- Build lasting customer relationships through outstanding communication.
Administrative Support:
- Enter customer information accurately into the CRM.
- Document customer interactions thoroughly.
- Process customer payments over the phone.
- Assist with billing questions and collection calls as needed.
- Support office operations and special projects assigned by leadership.
Team Collaboration:
- Work closely with office staff and field technicians to ensure smooth daily operations.
- Assist teammates during busy periods.
- Participate in ongoing training and team meetings.
What We're Looking For:
- 1-2+ years of in-office customer service experience required.
- Dispatching, scheduling, routing, or logistics experience is strongly preferred.
- Excellent communication and phone skills.
- Strong computer skills with the ability to learn new software quickly.
- Comfortable handling multiple tasks simultaneously.
- Excellent organizational skills and attention to detail.
- Ability to remain calm under pressure and adapt to changing priorities.
- Reliable, dependable, and looking for a long-term career.
The Ideal Candidate
You are someone who:
- Enjoys helping people.
- Loves staying organized.
- Thinks quickly and solves problems.
- Communicates professionally with customers and coworkers.
- Learns new technology easily.
- Works well independently and as part of a team.
- Takes ownership of your work.
- Maintains a positive attitude even during busy days.
Why Join Us?
- Competitive hourly pay.
- Monday-Friday schedule.
- Stable, growing company.
- Supportive leadership team.
- Collaborative office environment.
- Opportunity for long-term career growth.
- Paid training.
- Work where your contributions truly make an impact.
If you're looking for a company that values exceptional customer service, teamwork, and professional growth, we'd love to hear from you.
Apply today to become part of our growing team!