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Customer Service Representative

HireTalent

McDonough, GA

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JOB DETAILS
SKILLS
Best Practices, Call Centers, Communication Skills, Customer Experience, Customer Relations, Customer Service Systems, Customer Service Tools, Customer Support/Service, Detail Oriented, Establish Priorities, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Online Chat, Order Management, Order Processing, Organizational Skills, Performance Analysis, Post-Sales, Pre-Sales, Presentation/Verbal Skills, Process Development, Product Development, Product Marketing, Product Support, Purchasing/Procurement, Resolve Customer Issues, Return Merchandise Authorization (RMA), Sales, Time Management, Track Customer Issues, Warehousing, Writing Skills
LOCATION
McDonough, GA
POSTED
3 days ago

Overview

We are seeking a customer-focused Customer Service Representative to support customers with pre-sale and post-sale inquiries, product questions, warranty requests, and order-related issues. This role serves as a key point of contact across phone, email, and web chat channels while partnering closely with internal teams to ensure a high-quality customer experience.
The ideal candidate is organized, detail-oriented, and comfortable working independently in a fast-paced environment while providing professional and timely customer support.

Responsibilities

  • Respond to customer inquiries via phone, email, and web chat
  • Provide support for product questions, order status, returns, warranty claims, and general customer concerns
  • Process customer requests accurately and efficiently while maintaining service standards
  • Resolve customer issues using a "one-touch resolution" approach whenever possible
  • Create and process Return Merchandise Authorizations (RMAs)
  • Manage warranty-related requests and coordinate appropriate resolutions
  • Capture sales opportunities during customer interactions when appropriate
  • Monitor and respond to customer emails within established service-level expectations
  • Maintain accurate records of customer interactions and case resolutions
  • Collaborate with internal teams including Warehouse, Purchasing, Product Development, Marketing, and Management
  • Follow company policies, procedures, and customer service best practices
  • Maintain a professional and positive customer experience throughout all interactions

Required Qualifications

  • 2+ years of customer service or customer-facing experience
  • Minimum 6 months of professional email correspondence experience
  • Minimum 6 months of experience using Microsoft Word and Excel
  • Strong written and verbal communication skills
  • Ability to prioritize work and manage multiple tasks simultaneously
  • Excellent organizational skills and attention to detail
  • Ability to work independently with minimal supervision
  • High level of professionalism, integrity, and accountability
  • Ability to work effectively in a fast-paced customer service environment

Preferred Qualifications

  • Experience supporting customers through phone, email, and chat channels
  • Experience with order entry, order management, or customer support systems
  • Familiarity with Microsoft Office 365, including Outlook and Teams
  • Experience in a call center or high-volume customer support environment
  • Ability to quickly learn new software applications and customer service tools
  • Experience with customer service technologies and performance reporting platforms

About the Company

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