Customer Service Representative - medical

Medical Equipment and Customer Service Representative Needed For National Healthcare Company!

Pay Range: $18-$19/hour (based on experience)
Shift: Tuesday - Saturday
Position Type: Direct Hire

About the Role:

Our well-established client in the healthcare industry is seeking a dedicated Medical Equipment and Customer Service Representative to join their team. This role combines equipment delivery and setup with exceptional customer service. You will assist patients by, maintaining, and educating them on the proper use of medical equipment and supplies while ensuring their needs are met with care and professionalism.

Key Responsibilities:

• Provide clear instructions to patients and caregivers on equipment usage and care.
• Handle customer inquiries and process necessary paperwork.
• Verify Medicare/Medicaid, and private insurance coverage information
• Assist with intake processes, including data entry and file preparation.
• Perform minor equipment troubleshooting and repairs as needed.
• Able to multitask and handle large call volume.

Qualifications:

• High school diploma or GED equivalent.
• Valid driver’s license with a clean driving record.

Preferred:

• Experience with medical equipment or in healthcare-related roles.
• Familiarity with medical terminology.
• Experience with customer service and office settings.

Skills and Competencies:

• Accurately perform simple mathematical calculations.
• Effectively communicate in English (both oral and written).
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual).
• Maintain confidentiality, discretion, and caution when handling sensitive information.
• Maintain referral log 
• prepare invoices for next day routes 
• Multi-task with attention to detail.
• Self-motivated, organized, with strong time-management and problem-solving skills.
• Work independently and as part of a team.

Machines, Equipment, and Technical Abilities:

• Email transmission and communication.
• Internet navigation and research.
• Microsoft applications (Outlook, Word, and Excel).
• Office equipment (fax machine, copier, printer, phone, computer, and/or tablet)..

Apply today to join our client’s team!

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