Customer Service Representative

Customer Service Representative

You’re someone who thrives in an environment where precision, process, and clear expectations matter. You prefer structure, logical workflows, and being counted on to get the details right the first time. You enjoy solving problems through research, consistency, and thoughtful execution. You value stability, clarity, and the opportunity to become a trusted expert in your role. If you're someone who takes pride in creating order from complexity and following through thoroughly, you’ll feel right at home here.

We operate with purpose and efficiency. Our systems are clear, our goals are shared, and our culture rewards those who are dependable, accurate, and committed to excellence. You will have the tools and support you need to succeed, and you will work within a high-performance team that values strong processes, consistent communication, and doing things the right way. We offer a stable environment, competitive compensation, and long-term career growth within a company that continues to expand.

As a Customer Service Representative, you’ll be responsible for ensuring the accurate execution of transportation plans and maintaining clear, timely communication with customers and internal teams. Your daily work will center around structure, systems, and consistency.

Key Responsibilities

• TMS & System Accuracy: Enter, update, and maintain load data with full accuracy and compliance for accounting, billing, and reporting.
• Clear and Proactive Communication: Relay key updates, shipment statuses, and problem resolutions to the team and customers using standardized communication channels.
• Appointment Management: Schedule, confirm, and track pickup and delivery appointments to ensure smooth freight movement and on-time performance.
• Billing Oversight: Handle billing discrepancies directly with the accounting department to ensure clean invoicing and resolution of any issues.
• Customer Support: Quarterback customer requests and ensure they are resolved promptly by collaborating with internal departments and following through until completion.
• Team Collaboration: Partner closely with the operations team to support execution, resolve issues, and maintain service integrity.
• Approval Management: Ensure all approvals, whether via email, load tender, or rate confirmation, are properly documented and uploaded to the load record.
• Issue Identification & Escalation: Spot discrepancies, shipment issues, or service delays early and escalate them through the proper channels.
• Support to Account Management: Provide operational support by documenting and tracking account-specific processes, billing notes, and follow-up tasks.
• Operational Discipline: Follow assigned workflows, task lists, and procedural checklists to ensure no step is missed in the logistics lifecycle.