Job Description
What you'll need to succeed as a Customer Service Representative at XPO
Minimum qualifications:
- 2 years of customer service experience
- Strong computer, typing and 10-key skills
- Experience with Microsoft Office
- Available to work a variety of shifts, including days, evenings, nights and weekends
Preferred qualifications:
- Transportation experience
- Excellent verbal and written communication skills
About the Customer Service Representative job
Pay, benefits and more:
- Expected pay range: $25.19 to $28.98 per hour. Pay is on an annual step progression. Actual compensation may vary due to factors such as experience and skill set.
- Shift: Monday - Friday (12:00 p.m. to 8:30 p.m.)
- Full health insurance benefits on day one
- Life and disability insurance
- Earn up to 13 days PTO over your first year
- 9 paid company holidays
- 401(k) option with company match
- Education assistance
What you'll do on a typical day:
- Communicate and coordinate with terminal and shop locations about commercial invoicing
- Answer and direct phone calls and/or video calls during set work hours
- Recognize and resolve documentation errors
- Perform general clerical duties as assigned, including filing, data entry and billing
- Review billing statements for accuracy and process for payment
- Resolve invoice matching issues within the AP system
Customer Service Representatives are required to:
- Walk and/or stand for extended periods in a climate-controlled office environment
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPOs candidate privacy statement here.
Numbers & Facts
| Location | Mercerville, NJ |
| Industry | Transport and Storage - Materials |
| Salary | $25.19–$28.98 Per Hour |
| Company Size | 10,000 employees or more |
| Year Founded | 2011 |
| Website | http://www.xpo.com |
About Company
XPO Logistics is one of the largest transportation and logistics companies in the world, with a mission to help our customers operate in the most efficient ways possible. We do this by providing cutting-edge supply chain solutions to over 50,000 companies, including many of the world's most successful brands.
At XPO, we’re committed to helping motivated team players build their careers in many different settings: transportation hubs, distribution centers, offices, technology labs and virtual spaces. We're growing worldwide and looking for talented individuals at all experience levels. We do work that is important, meaningful and satisfying. That equals a supportive workplace with amazing colleagues, and an opportunity to realize your full potential.
Join us and do your best work in a positive environment with team support, competitive pay and personalized development.