Customer Service Representative
About the Role
LHH Recruitment Solutions is seeking a Customer Care Specialist II to join a growing team! This isn't your typical call center position, you'll receive a structured training program designed to help you become an expert while building a long-term career with a company that invests in your success.
In this role, you'll support rental car customers by assisting with toll road and traffic violation inquiries through inbound phone calls and emails. If you're customer-focused, enjoy problem-solving, and thrive in a fast-paced environment, we'd love to hear from you!
What You'll Do
Handle inbound phone calls and email inquiries from customers regarding tolls and traffic violations
Research customer accounts and provide accurate payment and account information
Resolve customer concerns with professionalism, empathy, and a focus on first-call resolution
Navigate multiple computer systems while documenting customer interactions
Build expertise in company products, services, and processes through comprehensive training
Meet performance goals related to quality, productivity, customer satisfaction, attendance, and schedule adherence
Qualifications
Required
High School Diploma or GED
Previous customer service or call center experience
Strong verbal and written communication skills
Excellent problem-solving and critical-thinking abilities
Comfortable working in a fast-paced, high-volume environment
Positive attitude with a strong desire to help customers
Employment Requirements
Ability to pass a background check
Ability to pass a federal drug screen (THC is disqualifying)
Employment verification for the past 7 years
Education verification (High School Diploma or GED Required)
Position Details
Anticipated Start: August 2026, Dates TBD based on clearance of onboarding.
Location: Mesa, AZ 85210
Work Environment: Currently remote; employees may be asked to report onsite in the future as business needs change
Contract-to-Hire: Expected conversion around 9 months, based on business needs
Pay: $21.00/hour
Bilingual Pay: $22.00/hour after 2 months (upon passing bilingual proficiency assessment)
Schedule: Monday - Friday 6:00 AM - 2:30 PM (Arizona Time).
Hours shift to 7:00 AM - 3:30 PM during Daylight Saving Time
If you're looking for a stable opportunity with a company that values growth, teamwork, and exceptional customer service, we'd love to connect with you!
Pay Details: $21.00 per hour
Search managed by: Erin Fuqua
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.