Customer Service Representative

Job Title: Customer Service Representative
Location: Metuchen, NJ 08840 (Hybrid)
Hire Type: 6-Month Contract to start
Target Pay Rate: $22.00/hour (W2)
Benefits: PTO, Paid Holidays, BCBS Medical Plans, Dental/Vision, 401(k), ESOP

Must-Have Skills:

• Strong customer service and communication skills
• Basic computer proficiency, including Microsoft Office
• Ability to interact with customers in a professional manner
• Strong organizational and time management skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Excellent written and verbal communication skills
• Strong work ethic and adaptability to changing priorities

Job Summary:

The Customer Service Representative provides administrative and customer support in a fast-paced, collaborative environment. This role serves as a key point of contact for customers and internal teams, ensuring inquiries are handled professionally and efficiently while supporting daily operational activities.

Job Duties:

• Interact with customers in a professional and courteous manner
• Respond to customer inquiries and provide timely support
• Perform administrative, data entry, and customer service-related tasks
• Utilize Microsoft Office applications to support daily operations
• Maintain organized records and documentation
• Collaborate with internal teams to ensure customer needs are met
• Prioritize multiple tasks while meeting deadlines and service expectations
• Support departmental initiatives and other administrative functions as needed
• Contribute to a positive, team-oriented work environment

Qualifications:

• High School Diploma, GED, or equivalent experience required
• 0–1 years of relevant customer service, administrative, retail, or office experience
• Strong customer service mindset and professional communication skills
• Proficiency with Microsoft Office applications
• Excellent organizational, multitasking, and problem-solving abilities
• Ability to work independently and collaboratively within a team environment
• Comfortable working in a rapidly changing and growing organization