The Client Services Representative will be responsible for providing exceptional customer service and administrative support for our members, handling customer issues over the phone, assisting employees in the field with contract issues and providing insight and feedback to the corporate team regarding the customer experience.
DUTIES AND RESPONSIBILITIES
Process cancellations submitted through the customer service email and PO BOX.
Work with ABC financial to process refunds which include early terminations, cancellation requests, and errors in billing.
Process all reinstatements submitted by the collections agency.
Conduct soft collections for members which are past due less than 60 days.
Handle customer services issues such as change of address, new membership cards, EFT changes, and/or any other billing issue.
Conduct welcome calls for all new members at the gyms after their second day as a member and after a 30 day follow-up period.
Run ad hoc report for various departments
SKILLS & ABILITIES
Believe in a high level of customer service.
Attention to detail and organizational skills.
Problem-solving skills.
Ability to work in a team environment.
Ability to answer very busy phones, handle customer issues while maintaining a positive and friendly demeanor.
High level of professionalism and personal drive.
EDUCATION & EXPERIENCE
Minimum of a high school education (or equivalent) required.
Must be fully bilingual - Spanish and English
1-2 years customer service experience preferred.
High volume telephone experience preferred.
BENEFITS
$15.00 p/h
15 days PTO
9 Paid Holidays + 1 Paid Floating Holiday
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Sign On Bonus*
Numbers & Facts
Location
Miami, FL
Job Type
Full-time
Skills
Administrative Skillsunmatched
Billingunmatched
Credit and Collectionsunmatched
Customer Experienceunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
English Languageunmatched
Multilingualunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Spanish Languageunmatched
Team Playerunmatched
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