Customer Service Representative

Customer Service Representative
Pay Rate: $18/hour DOE

Location: Middle River, MD
Schedule: Monday-Friday, 8:30 AM-5:00 PM
Employment Type: Temp-to-Hire (90 Days)

Position Summary

We are seeking a detail-oriented and customer-focused professional to support day-to-day account and order management activities. This role serves as a key point of contact for customers and internal teams, ensuring timely issue resolution, accurate reporting, and exceptional service delivery. The ideal candidate is organized, analytical, and able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage customer accounts and support daily order management activities.
• Investigate and resolve customer inquiries, concerns, and service issues.
• Monitor account performance and identify opportunities for process improvement.
• Prepare and maintain reports, metrics, and operational documentation.
• Communicate effectively with customers and internal departments to ensure smooth execution of services.
• Track and follow up on open issues to ensure timely resolution.
• Assist with the development and maintenance of standard operating procedures and process documentation.
• Provide general administrative and operational support as needed.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED required; Associate's degree preferred.
• 1-3 years of experience in customer service, account support, order management, logistics, or a related field.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Strong attention to detail and commitment to accuracy.
• Ability to prioritize multiple tasks and meet deadlines.
• Analytical mindset with strong problem-solving skills.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Ability to work both independently and collaboratively in a team environment.
• Reliable attendance and a strong work ethic.
• Willingness to learn new systems, processes, and responsibilities.

Preferred Qualifications

• Experience using order management, transportation, or ERP software.
• Logistics, transportation, or supply chain experience.
• Advanced Microsoft Excel skills.
• Experience working with transportation management systems (TMS).