Customer Service Representative

Nature & Scope

Mary Kraft is recruiting for a Customer Service Representative on behalf of our partner, a leading industry in delivering innovative products and services to transportation departments and agencies across the globe. This is a Contingent to Hire role offering competitive pay of $17-18.50/hr. (based on experience and bilingual status), a dynamic work culture and the opportunity for career advancement!

As the customer service rep, you will be responsible for quality service and providing accurate information to customers. The CSR must accurately open accounts, explain policies and procedures, and process payment information. This responsibility includes ensuring service requirements are protected and accounted for in accordance with set standards.

Primary Functions & Responsibilities

• Assists customers with the account opening process.
• Accurately explains the terms/conditions and policies/procedures relating to the account.
• Processes account payments, perform cash out process at end of shift
• Consistently meets or exceeds performance goals to ensure the highest quality
• of service is provided to the customer.
• Performs account maintenance, including account changes, adjustments, and statement requests.
• Contacts customers for additional account information.
• Assists in problem correspondence as required.
• Prepares reports including CSR Daily Activity report and cash out report.
• Responds to incoming phone inquiries regarding E-ZPass accounts, violations and DMV
• Communicates business rules, policies and procedures governing violation processing
• Reviews violation appeals process with appellants
• Receives incoming phone calls and chat requests regarding DMV services
• Communicates business rules, policies and procedures governing DMV services
• Administrative functions to include image review and violation lookups
• Regular and predictable attendance is an essential function of this job

Requirements & Qualifications

• High School Diploma or G.E.D
• Bilingual (Spanish) preferred
• Previous experience in customer service, call centers, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Mary Kraft HR was founded in 1989 by Maryland native Mary Kraft and has since partnered with industry-leading companies in healthcare, financial, commercial, insurance, and service industry. As of February 2022, we celebrated 33 years as a small but mighty family-owned business. We are also proud to announce that for the last 5 consecutive years we have received Best in Staffing’s Client and Talent Diamond Awards.

We’re here to make sure you get placed in a job that suits your needs and skills and offers the resources you need to advance your career. We offer medical, dental, vision, and 401K.