Customer Service Representative

Job Description:

Total Talent Solutions - Now hiring for a Customer Service Representative

Location: Middletown, CT

Pay Rate: $19.50 per hour

Schedule: Monday - Friday | 7:30 AM - 4:00 PM + Occasional OT

Your Next Chapter Starts With "Hello."

Looking for Customer Service Representative jobs in Middletown where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Total Talent Tolutions to qualified candidates.

Education Requirements

• High school diploma or GED required; Associate's or Bachelor's degree in Business, Supply Chain, Finance, or a related field preferred.
• Strong computer proficiency required, including daily use of Microsoft Office, Outlook, and ERP systems.
• Basic math and data entry skills required.
• Professional communication, organization, and problem-solving skills are essential.

Experience Requirements

• Previous experience in customer service, procurement, purchasing, inventory management, supply chain, or administrative support preferred.
• Experience resolving invoice discrepancies, purchase order issues, and vendor inquiries preferred.
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Ability to respond quickly and professionally to customer requests while maintaining positive vendor and client relationships.
• Self-motivated with excellent verbal and written communication skills.

Physical Capabilities

• Ability to sit and work on a computer for extended periods throughout the day.
• Occasionally stand, walk, and lift up to 25 pounds.
• Must wear steel-toe shoes and safety eyewear while in designated customer or warehouse areas.
• Ability to work in a manufacturing or industrial environment with possible exposure to heat, cold, dust, and noise.
• This is an on-site, in-person position and cannot be performed remotely.

Job Duties

• Serve as the primary customer service contact within the storeroom, providing exceptional support to customers and suppliers.
• Process purchase requisitions, purchase orders, inventory replenishment requests, and procurement transactions.
• Monitor order status, expedite deliveries, and communicate updates to customers and vendors.
• Research and resolve invoice discrepancies, accounts payable issues, and order exceptions.
• Coordinate vendor communications, product sourcing, returns, and inventory-related inquiries.
• Review inventory forecasts and replenishment recommendations to maintain product availability.
• Generate reports, track KPIs, identify cost-saving opportunities, and maintain accurate records.
• Follow all customer safety requirements, standard operating procedures, and workplace policies.
• Temp-to-hire opportunity with a professional business-casual work environment.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"I learned so much working with Staffmark. Great introduction into the field. I moved into management quickly based on performance also." -Total Talent Solutions, Customer Service Rep

Your voice is your superpower. Put it to work - Apply today.

What You Will Do

As a Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

A Customer Service Representative helps build strong customer relationships by providing responsive service, clear communication, and effective problem resolution. This role requires patience, professionalism, and the ability to remain organized while managing multiple customer interactions.

The Customer Service Representative supports business operations by documenting information accurately, coordinating with coworkers, and ensuring customer needs are addressed efficiently. Strong communication and listening skills are essential for success.

This profession is well suited for individuals who enjoy helping people and creating positive service experiences.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.