Job Description
Insight Global is seeking a detail-oriented and professional Customer Service Representative (CSR) to support our pharmaceutical client. This role involves handling client emails and calls, providing professional service, and performing advanced data entry and processing tasks. The ideal candidate will have strong communication skills, a high level of accuracy, and experience working in a regulated environment.
Responsibilities:
• Respond promptly and professionally to emails with an occasional phone call from providers and clients and report all conversations and findings.
• Accurately log and track all customer interactions in systems and databases.
• Process orders and service requests in compliance with company and regulatory standards.
• Perform higher-level data entry tasks, including verifying product information, updating records, and generating reports.
• Escalate complex issues to appropriate departments while ensuring timely follow-up and resolution.
• Maintain up-to-date knowledge of products, services, and compliance requirements.
• Collaborate with cross-functional teams including sales, logistics, and regulatory affairs to ensure customer satisfaction.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
• 1-3 years for customer service/liaison/analyst experience.
• Experience in banking/finance/analyst/research/data entry roles
• Strong communication and writing/typing skills.
• Comfortability with repetitive environment and tasks. Excel experience
We are a staffing agency helping individuals find jobs and employers fill open positions.
Based in Atlanta, Insight Global is a premier provider of employment and staffing solutions to Fortune 1000 customers across the United States and Canada. We provide long-term contract, short-term contract, temporary-to-permanent, direct placement, and enhanced staffing services. Insight Global specializes in placing contract job seekers into Information Technology, Accounting and Finance, Engineering (non-IT), and Government jobs.
Since our inception in 2001, we have experienced unprecedented growth within our industry, rapidly expanding from an Atlanta-based start-up to one of the most successful staffing firms in America.
Our core staffing services are the backbone upon which Insight Global was founded and have driven our success. We cater our delivery approach and recruiting efforts to meet each client’s unique demands, ensuring that we deliver both maximum client value and the differentiated Insight Global experience.