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Customer Service Representative

Axelon

Milpitas, CA

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JOB DETAILS
SALARY
$27–$27 Per Hour
SKILLS
Communication Skills, Computer Skills, Credit Analysis, Credit and Collections, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Data Analysis, Data Entry, Demand Forecasting/Planning, Detail Oriented, Electronic Data Interchange (EDI), English Language, Establish Priorities, HRIS/HRMS, High School Diploma, IBM AS-400 Server, Identify Issues, Inventory Levels, J D Edwards, Leadership, Manufacturing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Operations Processes, Order Processing, Organizational Skills, Pricing, Problem Solving Skills, Procedure Development, Process Development, Purchasing/Procurement, Quality Management, Reporting Skills, Resolve Customer Issues, Sales, Salesforce.com, Team Player, Time Management
LOCATION
Milpitas, CA
POSTED
1 day ago

Location: Milpitas, CA
Duration: 3 Months
Shift Hours: 8:30AM – 5:30PM

Responsibilities:

  • Facilitate quotes and provide pricing.
  • Create new item specifications/projects.
  • Manage accounts through processing incoming orders and inquiries, scheduling demand on machines, and ensuring customer's delivery requirements are met.
  • Proactively track order activity, inventory levels, and alert appropriate staff/customers of any potential issues.
  • Handle outside purchases for services and materials required for the manufacturing of customer projects.
  • Produce reports and share data with customers.
  • Generate customer issues and support the Quality Manager to obtain information, research, and troubleshoot quality issues.
  • Collaborate with business owners to ensure customer experience is delivered.
  • Serve as a connection between customers, sales team, credit analyst, and collections to ensure responsiveness and customer satisfaction.
  • Work with planning, production, and shipping teams to review schedules and backlogs to ensure on-time delivery.
  • Coordinate with the Quality Manager to resolve routine customer quality issues.
  • Align with Plant Leadership to meet company goals and initiatives.

Requirements:

  • Computer proficient (Microsoft Office Suite).
  • Proficient in data entry/analysis.
  • Ability to read/write in English (clear communication).
  • Basic knowledge of operational procedures and tools.
  • Customer service or related work experience in a manufacturing environment or other industries.
  • High School diploma or G.E.D.

Preferred Skills:

  • Attention to detail: Follow established processes and procedures to ensure accuracy of work.
  • Customer-oriented: Ability to operate with customers' best interests in mind.
  • Communication: Proactive, prompt, and respectful correspondences.
  • Collaboration: Works effectively with others to complete a task or achieve a common objective.
  • Problem-solving: Identifies and analyzes problems; generates and evaluates alternative solutions.
  • Growth and results oriented: Demonstrates an interest, willingness, and drive to learn new things.
  • Organizational skills: Planning, monitoring, and prioritizing tasks to ensure achievement of desired results.
  • Time management: Ability to structure time to meet customer demands.
  • Microsoft Office – Outlook, Teams, Excel, Word, PowerPoint.
  • System experience (e.g., AS/400, Kiwiplan ESP/PCS/ULT/TSS, HRMS, Amtech, Sage, JD Edwards, Salesforce, EDI, Customer Portals).
  • Preferred: 1-3 years of manufacturing industry experience.
  • Preferred: Associate/bachelor’s degree.

About the Company

A

Axelon

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