Customer Service Representative

About Us

Dutuc bridges brand strategy, content, campaigns and growth under one calm, memorable identity. Above the water, sharp marketing. Underneath, relentless execution.

Position Summary

We are seeking a Customer Service Representative to assist customers with questions, requests, and general service needs. This role is ideal for someone who enjoys helping people and can communicate clearly while maintaining a positive and professional attitude.

Responsibilities

• Respond to customer questions and service requests
• Provide information about products, services, and promotions
• Listen to customer concerns and assist with appropriate solutions
• Follow up on customer requests when necessary
• Document customer interactions and relevant feedback
• Assist customers during promotional activities and events
• Communicate customer needs to the appropriate team members
• Maintain a positive and professional customer experience

Qualifications

• High school diploma or equivalent
• Strong communication and listening skills
• Friendly, dependable, and customer-focused
• Professional approach to problem solving
• Ability to stay organized in a fast-paced environment
• Previous customer service, retail, or hospitality experience is helpful but not required

Benefits

• Paid training
• Professional development opportunities
• Supportive team environment
• Career advancement opportunities
• Hands-on customer service experience
• Competitive compensation