Customer Service Representative

Adecco US, Inc.

Minneapolis, MN

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JOB DETAILS

SALARY

SKILLS

Call Centers, Call Monitoring, Call Volume, Claims Processing, Communication Skills, Customer Support/Service, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, Healthcare Customer Service, Leadership, Mentoring, Onboarding, Performance Metrics, Presentation/Verbal Skills, Professional Services, Regulations, Writing Skills

LOCATION

Minneapolis, MN

POSTED

Today

Adecco is assisting a local client recruiting for a Customer Service Representative opportunity in Minneapolis, MN. This is an excellent opportunity to join a winning culture and get your foot in the door with a Company that is one of the largest health insurance and care delivery provider in the United States. If Customer Service Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Responsibilities for Customer Service Representative include but are not limited to:

· Handle inbound provider calls related to claims, benefits, eligibility, and general inquiries.

· Document call details accurately in the system for tracking and follow-up.

· Meet daily performance metrics, including Average Handle Time (AHT), quality, and adherence.

· Monitor call queues and adjust status usage to support service level goals.

· Escalate complex issues to appropriate departments or team leads.

· Provide empathetic and professional service to all callers.

· Participate in team meetings and training sessions to stay updated on policies and procedures.

· Support new initiatives or projects as assigned by leadership.

· Assist with mentoring or shadowing new team members when needed.

· Contribute to a positive team environment and help reduce burnout through collaboration. What does the ideal candidate background look like? Ideal Candidate Background:

· Experience in healthcare customer service, preferably in a provider-facing role.

· Familiarity with claims processing, benefits, and eligibility.

· Prior experience in a high-volume call center environment.

· Understanding of HIPAA regulations and confidentiality standards. What skills/attributes are required? Required Skills/Attributes: Strong verbal and written communication skills.

· Ability to navigate multiple systems and document efficiently.

Candidates Customer Service Representative must meet the following requirements to be considered:

· Call handling experience in a high-volume environment.

· Knowledge of Claims processing, Benefits, and eligibility.

· Ability to provide Provider support with empathy.

· Proficiency in System navigation for documentation.

What's in this Customer Service Representative position for you?

· Pay: $ 12.84/hr.

· Shift: M-F; 7:30 AM – 4 PM

· Weekly paycheck

· Dedicated Onboarding Specialist & Recruiter Access to Adecco’s Aspire Academy with thousands of free upskilling courses.

This Customer Service Representative is being recruited by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Customer Service Representative position at Adecco, apply today!

Pay Details: $12.84 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About the Company

Adecco US, Inc.

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