Customer Service Representative

Hourly Rate: $20 / Per Hour 
Location: Mishawaka, IN - Manufacturing Facility
Hours:  8:00 AM - 5:00 PM, Monday - Friday 

About the Role

Our client is seeking a detail-oriented and driven Customer Service Representative (CSR) to support our nationwide operations. This role is critical in ensuring smooth order processing, strong customer relationships, and seamless communication across departments.

If you enjoy multitasking, problem-solving, and working in a team-focused manufacturing environment, we want to hear from you!

Key Responsibilities

• Enter and manage customer orders (stock, extrusion, and replenishment)
• Maintain and update customer files, quotes, and part numbers
• Coordinate with Production, Shipping, Sales, and Accounting teams
• Assist customers with order status, tracking, pricing, and general inquiries
• Prepare orders for production scheduling
• Track materials and communicate with outside processors
• Support inventory control processes
• Process return requests and provide necessary documentation
• Collect credit card information for Accounting processing
• Update and distribute customer pricing sheets
• Provide excellent, professional customer service at all times

Qualifications

• 3+ years of customer service experience (manufacturing environment preferred)
• Experience with ERP systems (Epicor/Epics or Oracle preferred)
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Strong computer skills and ability to learn new systems quickly
• Excellent communication and organizational skills
• Strong attention to detail and accuracy
• Reliable with strong attendance and work ethic
• Ability to multitask and meet deadlines in a fast-paced environment

What We’re Looking For

• Team player with a positive attitude
• Self-starter who can also work independently
• Strong problem-solving skills
• Ability to build relationships with customers and coworkers

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.