Sign upLog in
Client Services Jobs in Missoula, MT

Customer Service Representative

R1 RCM

Missoula, MT

Apply
JOB DETAILS
SALARY
$16.12–$23.21 Per Hour
SKILLS
Adobe Acrobat, Artificial Intelligence (AI), Automation, Boring, Co-Payments, Compensation and Benefits, Computer Systems, Cost Estimates, Customer Support/Service, Data Collection, Detail Oriented, Equal Employment Opportunity (EEO), Establish Priorities, Genetics, Health Insurance, Healthcare, Healthcare Administration, Healthcare Customer Service, High School Diploma, Hospital, Hospital Systems, Insurance, Interpersonal Skills, Medical Conditions, Medical Records, Multitasking, Nursing, Operating Systems, Operations Processes, Patient Administration, Patient Assessment, Patient Care, Patient Registration, Problem Solving Skills, Revenue Management, State Laws and Regulations, Telephone Skills, Time Management, Vaccination
LOCATION
Missoula, MT
POSTED
1 day ago
**Patient Access Customer Service Representative****On-Site - 2827 Fort Missoula Rd Missoula Mt 59804**R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one companythat combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestrationAre you passionate about **helping people during critical moments** while building a career in **healthcare customer service** ? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.  At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.As a **Patient Access Representative** you will be the **first point of contact for patients** , ensuring they receive **fast, compassionate, and accurate access to care** .This is more than registration - it's a **frontline healthcare customer service role** where you directly impact patient experience, hospital operations, and revenue cycle success.**What You'll Do:**+ Provide **exceptional customer service** and assist patients and families with the check-in process working across **multiple computer systems** to register patients efficiently+ Answer phones and gather **accurate** patient information **quickly** in a **fast-paced environment**+ Support **timely access to care** by minimizing delays in registration and answer questions with confidence, clarity, and compassion+ **Build trust** with patients during moments when they may be ill, anxious, confused, or overwhelmed+ **Navigate diverse** insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable+ **Collaborate** with nurses, physicians, and care teams to ensure smooth patient flowNo healthcare background? No problem. We'll train you every step of the way-and this role is a fantastic launchpad for a growing healthcare career.**What We're Looking For:**+ Exceptional **customer service experience, communication and interpersonal skills**+ Strong composure and professionalism in a **fast-paced environment**+ Ability to **multitask and prioritize quickly with** high attention to detail+ Comfortable with shifting priorities based on patient needs+ Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)+ High School Diploma or GED+ Ability to pass background check, drug test, and meet vaccination requirements**What You'll Gain:**+ Experience in **healthcare administration & patient access**+ Exposure to **revenue cycle, insurance processes, and hospital operations**+ Opportunity for growth within R1+ A team environment focused on **innovation, collaboration, and patient experience**+ Meaningful work supporting patients during urgent and emotional moments**Why You'll Love This Job:****Make a Real Difference** **:** Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times.**Learn Healthcare from the Ground Up** : From insurance basics to hospital workflows, you'll gain valuable knowledge and skills that open the door to long-term career growth.**Fast-Paced, Never Boring** **:** You'll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.**Supportive Team Environment** **:** We're invested in your professional journey. You'll be surrounded by teammates who have your back and leaders who want to see you succeed.For this US-based position, the base pay range is $16.12 - $23.21 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. ( RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent ( Consent Notice.pdf)To learn more, visit: R1RCM.comVisit us on Facebook ( is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: .

About the Company

R

R1 RCM

Resume Resources

Free Resume TemplatesFree Resume Builder

Similar Job Searches

Service Manager JobsService Representative Jobs