Customer Service Representative - Mocksville

Customer Service Representative

Location: Mocksville, NC
Employment Type: Full-Time

Position Summary

We are seeking a professional and customer-focused Customer Service Representative to support Direct Buy customers and provide exceptional service throughout the order management process. This role serves as a primary point of contact for customers, handling inquiries, processing orders, coordinating with internal teams, and ensuring a positive customer experience from order placement through fulfillment.
The ideal candidate will have experience in a B2B customer service environment, strong communication skills, and the ability to manage multiple priorities while delivering excellent support.

Key Responsibilities
Customer Support & Order Management

• Serve as the primary contact for customers via phone, email, fax, and EDI
• Review and verify customer orders for accuracy and completeness
• Process orders, sample requests, vouchers, credits, and replacement requests
• Communicate order updates, product availability, and exceptions in a timely manner
• Resolve customer concerns and provide effective solutions that balance customer needs and company objectives

Account & Data Management

• Maintain accurate customer records and pricing information
• Update customer and Matrix pricing databases as needed
• Ensure order information is entered and maintained accurately
• Utilize Salesforce and order management systems to document customer interactions and manage requests

Cross-Functional Collaboration

• Work closely with Sales, Marketing, Operations, and other departments to support customers
• Assist with implementing sales programs and promotional initiatives
• Coordinate product replacements, returns, and credit requests
• Support business objectives while maintaining a high level of customer satisfaction

Customer Experience

• Build strong relationships with customers and internal stakeholders
• Deliver professional, responsive, and solution-oriented service
• Proactively identify opportunities to improve customer satisfaction
• Support a positive and collaborative team environment

Qualifications
Required Skills

• Excellent verbal and written communication skills
• Strong customer service and relationship-building abilities
• Proven problem-solving and conflict-resolution skills
• Ability to work independently and manage multiple priorities
• Strong organizational skills and attention to detail
• Ability to thrive in a fast-paced and seasonal business environment
• Commitment to providing exceptional service to both internal and external customers

Education & Experience

• Bachelor's Degree (BS/BA) in Business, Communications, Marketing, or a related field preferred
• Equivalent combination of education and experience will be considered
• Minimum of 3 years of experience in a customer-facing B2B customer service role
• Experience managing customer accounts, processing orders, and resolving service-related issues

Join a Growing Industry Leader

Our client is a leading manufacturer of innovative products serving customers throughout North America. Known for its commitment to quality, customer satisfaction, and operational excellence, the company provides a collaborative work environment where employees are empowered to make a difference while supporting long-term customer relationships.

If you enjoy helping customers, solving problems, and working in a fast-paced business environment, this is an excellent opportunity to join a team dedicated to delivering exceptional service.

Apply Today

If you are searching for a Customer Service Representative job in Mocksville, NC, B2B Customer Service jobs, Salesforce customer support careers, Order Management Specialist positions, or Customer Care Representative opportunities, we encourage you to apply today and join a team committed to delivering outstanding customer experiences.