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Customer Service Representative - Mocksville

The Resource

Mocksville, NC

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JOB DETAILS
SKILLS
Business Support, Business-to-Business (B2B), Communication Skills, Conflict Resolution, Cross-Functional, Customer Experience, Customer Relations, Customer Satisfaction, Customer Service Management, Customer Support/Service, Data Management, Detail Oriented, Electronic Data Interchange (EDI), Marketing, Multitasking, Order Management, Order Processing, Order/Customer Fulfillment, Organizational Skills, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Promotional Programs, Resolve Customer Issues, Sales, Sales Promotions, Salesforce.com, Service Delivery, Team Player, Time Management, Track Customer Issues, Writing Skills
LOCATION
Mocksville, NC
POSTED
1 day ago
Customer Service Representative

Location: Mocksville, NC
Employment Type: Full-Time

Position Summary

We are seeking a professional and customer-focused Customer Service Representative to support Direct Buy customers and provide exceptional service throughout the order management process. This role serves as a primary point of contact for customers, handling inquiries, processing orders, coordinating with internal teams, and ensuring a positive customer experience from order placement through fulfillment.
The ideal candidate will have experience in a B2B customer service environment, strong communication skills, and the ability to manage multiple priorities while delivering excellent support.

Key Responsibilities
Customer Support & Order Management
  • Serve as the primary contact for customers via phone, email, fax, and EDI
  • Review and verify customer orders for accuracy and completeness
  • Process orders, sample requests, vouchers, credits, and replacement requests
  • Communicate order updates, product availability, and exceptions in a timely manner
  • Resolve customer concerns and provide effective solutions that balance customer needs and company objectives
Account & Data Management
  • Maintain accurate customer records and pricing information
  • Update customer and Matrix pricing databases as needed
  • Ensure order information is entered and maintained accurately
  • Utilize Salesforce and order management systems to document customer interactions and manage requests
Cross-Functional Collaboration
  • Work closely with Sales, Marketing, Operations, and other departments to support customers
  • Assist with implementing sales programs and promotional initiatives
  • Coordinate product replacements, returns, and credit requests
  • Support business objectives while maintaining a high level of customer satisfaction
Customer Experience
  • Build strong relationships with customers and internal stakeholders
  • Deliver professional, responsive, and solution-oriented service
  • Proactively identify opportunities to improve customer satisfaction
  • Support a positive and collaborative team environment
Qualifications
Required Skills
  • Excellent verbal and written communication skills
  • Strong customer service and relationship-building abilities
  • Proven problem-solving and conflict-resolution skills
  • Ability to work independently and manage multiple priorities
  • Strong organizational skills and attention to detail
  • Ability to thrive in a fast-paced and seasonal business environment
  • Commitment to providing exceptional service to both internal and external customers
Education & Experience
  • Bachelor's Degree (BS/BA) in Business, Communications, Marketing, or a related field preferred
  • Equivalent combination of education and experience will be considered
  • Minimum of 3 years of experience in a customer-facing B2B customer service role
  • Experience managing customer accounts, processing orders, and resolving service-related issues
Join a Growing Industry Leader

Our client is a leading manufacturer of innovative products serving customers throughout North America. Known for its commitment to quality, customer satisfaction, and operational excellence, the company provides a collaborative work environment where employees are empowered to make a difference while supporting long-term customer relationships.

If you enjoy helping customers, solving problems, and working in a fast-paced business environment, this is an excellent opportunity to join a team dedicated to delivering exceptional service.

Apply Today

If you are searching for a Customer Service Representative job in Mocksville, NC, B2B Customer Service jobs, Salesforce customer support careers, Order Management Specialist positions, or Customer Care Representative opportunities, we encourage you to apply today and join a team committed to delivering outstanding customer experiences.

 

About the Company

T

The Resource

The Resource is a full-service staffing, professional recruiting and consulting firm based in North Carolina. Privately owned and operated for over 30 years, people are at the heart of our organization, and we take a hands-on approach to each client and candidate relationship.

At The Resource, we’re passionate about assisting candidates in finding the next step in their career path, and ensuring it’s a role in a company where they will enjoy growing personally and professionally long-term. Utilizing The Core Assessment in the screening process, we’re able to understand a person’s innate unchanging nature and help individual’s learn about themselves. Our professional recruiters then utilize the candidate’s skill set and The Core results to match them to available positions in organizations where they will thrive. Further, we coach candidates on how to best market themselves for a given job.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1979
WEBSITE
http://www.theresource.org/

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