We are looking for a Customer Service Representative to join the team at our Hauling site in Monroe, LA.
Job Responsibilities:
+ Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
+ Assist customers by phone and in person to receive orders for installation, turn on, discontinuance, or change in service.
+ Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
Requirements:
+ 1-2 years of Customer Service experience in a high call volume atmosphere
+ Experience with MS Word, Excel, and Email _preferred_ . Typing and 10-key skills are required
+ Excellent organization and communication skills
+ Ability to analyze and solve problems. Gather data, compile information, and prepare reports
What We Offer:
+ Full benefits – medical, dental, and vision
+ 401(k) with dollar-for-dollar match up to 5%
_Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status._
Numbers & Facts
Location
Monroe, LA
Skills
10-key (Tenkey) Numeric Keypadunmatched
Call Volumeunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Data Collectionunmatched
Microsoft Excelunmatched
Microsoft Wordunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Reporting Skillsunmatched
Typingunmatched
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