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Customer Service Representative

Glass Family of Companies

Monroe, NC

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JOB DETAILS
SALARY
$26–$27 Per Hour
SKILLS
Aerospace and Defense, Business-to-Business (B2B), Communication Skills, Continuous Improvement, Customer Escalations, Customer Experience, Customer Relations, Customer Support/Service, Customer/Client Research, Data Analysis, Data Management, Database Technology, Documentation, ERP (Enterprise Resource Planning), English Language, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Oil and Gas, Order Management, Order Processing, Organizational Skills, Power Generation, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Production Planning, Production Support, Production Systems, Reporting Skills, Resolve Customer Issues, Revenue Growth, SAP, Time Management, Track Customer Issues, Typing, Writing Skills
LOCATION
Monroe, NC
POSTED
7 days ago
Opportunity Details

Full Time Customer Service Representative

Customer Service Representative

JOB-10046202

Anticipated Start Date

5/18/2026

Location

Monroe, NC

Type of Employment

Contract Hire

Employer Info

Our client serves environment products long-term, high growth infrastructure markets, including oil and gas, power generation, industrial and aerospace & defense.

Job Summary

The Customer Service Representative serves as the primary point of contact for customers, ensuring a positive customer experience by addressing inquiries, resolving issues, and processing customer requests. This role acts as the customer advocate by coordinating with internal teams to ensure timely resolution of customer concerns while maintaining accurate documentation and records. The position also supports order management, customer communications, and reporting functions within the Customer Care organization.

Job Description

  • Manage overall customer experience and serve as the main point of contact for customers
  • Enter customer orders into internal systems to support production planning and revenue generation
  • Manage customer escalations and work with internal and external teams to resolve issues
  • Provide pricing and lead time information to customers
  • Process RMAs, initiate debit/credit requests, and log customer complaints
  • Generate reports and analyze customer data
  • Communicate customer requirements to production, planning, and other internal departments
  • Maintain accurate customer records and documentation
  • Support continuous improvement initiatives within the customer care organization
Skills Required
  • 3+ years of customer service or customer-facing experience
  • 3+ years of ERP systems experience (SAP experience preferred)
  • Experience working in Production/Operations is a plus
  • Experience supporting both B2B and direct end-user customers is a plus
  • Strong verbal and written communication skills in English
  • Typing speed of at least 60 words per minute
  • Ability to understand technical products and customer requirements
  • Proficiency in Microsoft Office (Outlook, Word, Excel) and database systems
  • Strong customer service and problem-solving skills
  • Ability to work in a fast-paced environment and manage multiple tasks
  • Strong organizational and data management skills
Education/Training/Certifications
  • Associate's degree or equivalent experience preferred
Pay Rate/Salary
  • Pay Rate $26-$27/ hr (Actual compensation is subject to variation due to such factors as education, experience, skillset, and/or location)


GAS Energy Staffing LLC is an Equal Opportunity Employer. Employment Decision are made without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factors protected by applicable federal, state or local laws.

About the Company

G

Glass Family of Companies

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