Customer Service Representative

Customer Service Representative

Job Category: Sales/Customer Service

Full-Time

On-site

Monroe, WI 53566, USA

Description

Come and work for a company that continues to grow and flourish and where our people make a difference. McDonald Plastic Molding is a subsidiary of A.Y. McDonald. A.Y. McDonald is a privately owned company founded in 1856. People join our business (and stay) because of our collaborative workplace, drive for innovation and our family-oriented culture. We are a custom injection molding company known for producing high quality products that meet the needs of our demanding customers.

McDonald Plastic Molding currently has job opportunities for a Customer Service Representative. This position is responsible for performing administrative duties to support all management office staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Assist our customers through the ordering process to the shipping and invoicing process
• Respond to incoming inquiries and tasks from other co-workers in a customer focused and professional manner
• Order entry
• Shipment planning
• Obtain and maintain current products that are being made and shipped out
• Establish rapport and trust with all customers, ensuring a high-quality experience
• Perform other duties as assigned
• Participate in-group and individual training.
• Perform all duties in a safe manner while supporting and encouraging the company's safety culture.
• Determine personal strengths and delegate workload that best fits each individual.
• Maintain a clean, organized and safe working environment.
• Perform all job duties with a positive, collaborative, and encouraging attitude.

QUALIFICATIONS include the following.

• High School Diploma or equivalent
• At least 2 years of work experience beyond schooling
• Previous customer service experience
• Excellent phone etiquette
• Communication and people skills
• Organized and task driven
• Strong negotiating skills
• Strong active listening skills
• Attention to detail

We offer an excellent benefit package, including health, dental, vision, STD, LTD Life & 401k with company match offered.

Paid Holidays and Paid Time Off!

Equal Opportunity Employer

5 Panel (no THC) Drug Screen Required

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.