Customer Service Representative - Monte Vista Animal Hospital

Join Our Front Desk Team in West Reno!

Were growing and looking to add a full-time Customer Service Representative (CSR) to the Monte Vista Animal Hospital team.

Pay: $15–$20/hr DOE

Do you love connecting with people and making a difference in their day? At Monte Vista Animal Hospital, our CSR's do more than answer phones — they're the warm, steady presence that helps clients feel supported from the moment they walk in (or call in). If you're looking for a role where your communication skills and compassion are truly valued, this might be the perfect fit.

We're a privately owned, AAHA-accredited small animal practice in West Reno, proud to provide high-quality veterinary care in a supportive, collaborative environment. Our team works hard, supports one another, and genuinely enjoys coming to work — and were looking for someone who shares that mindset.

Why Work With Us

• Privately owned (not corporate)
• AAHA-accredited hospital with a focus on quality and consistency Monday–Friday day shifts only
• No nights, weekends, or holiday hours
• Friendly, experienced team that communicates and collaborates Beautiful, modern facility in Northwest Reno

What You'll Do

• Greet clients and pets warmly in person and over the phone
• Schedule appointments, manage communications, and answer questions Handle check-ins, check-outs, and payment processing
• Maintain accurate client and patient records
• Support smooth clinic operations in collaboration with the medical team Create a positive, calm experience for every client and pet

What Were Looking For

Required:

• Previous customer service experience (veterinary or medical setting preferred).  Excellent communication and multitasking skills
• Friendly, professional demeanor and ability to remain calm under pressure.  Comfortable with computers, phone systems, and digital records.  Detail-oriented, organized, and proactive
• High school diploma or equivalent

Preferred:

• Experience in a veterinary or animal care setting
• Familiarity with veterinary software (IDEXX Neo or similar)

What You'll Get

• 401(k) with company match
• Paid time off (PTO) and 7 paid holidays
• Health benefits stipend through QSEHRA
• Annual uniform allowance
• $500 personal pet care stipend
• 20% discount on services; cost + 10% on products
• Free IDEXX lab work for personal pets
• On-the-job training and continued professional growth

About Us

Monte Vista Animal Hospital is deeply rooted in the Reno community. Our founder and owner, Dr. Moore, grew up in the area and returned with a clear mission: to serve the pets and people of Reno with high-quality, compassionate care.

We prioritize excellent patient care — but just as importantly, we believe in creating a workplace where people genuinely enjoy coming to work. Our team is made up of experienced professionals who value kindness, consistency, and communication, and were looking for someone who shares those values.

How to Apply

Please submit your resume and a brief cover letter sharing why this role speaks to you. We're excited to meet someone ready to become a welcoming and essential part of our team.