Customer Service Representative

Customer Service & Operations Assistant

Location: Onsite in Montebello, CA
Schedule: Monday Friday, 6:30 AM 3:00 PM (occasional Saturdays as business needs require)
Pay: $20.00 per hour plus benefits

About the Company

Globally recognized transportation and logistics provider in over 100 countries and 80 plus locations that delivers supply chain, freight management, warehousing, and transportation solutions across North America. With a strong customer-focused culture and commitment to operational excellence, the company offers employees opportunities for career growth in a fast-paced and dynamic environment.

Position Summary

We are seeking a Customer Service & Operations Assistant to provide exceptional support to customers and internal teams while ensuring accurate and timely data management. This role is ideal for an organized, detail-oriented professional who enjoys working in a high-volume environment and is interested in building a career within the transportation and logistics industry.

Required:

• Minimum of 2 years of administrative and customer service experience in a fast-paced environment.
• Strong data entry and 10-key skills with a high degree of accuracy.
• Proficiency in Microsoft Outlook and Microsoft Excel.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities while handling high call and email volumes.

Preferred:

• Experience in transportation, freight, logistics, or supply chain operations.
• Familiarity with shipping documentation and transportation management systems.

Essential Responsibilities

• Monitor and respond to customer emails in a professional and timely manner.
• Answer incoming calls and direct inquiries to the appropriate department.
• Provide shipment and freight status updates to customers.
• Prepare and distribute customer reports and operational updates.
• Verify destination, routing, and billing information for accuracy.
• Process and maintain shipping documentation, including Bills of Lading (BOL) and Delivery Orders (DO).
• Support customer requests for information and documentation.
• Research and assist in resolving customer disputes and service issues.
• Maintain accurate customer records and operational data within company systems.
• Collaborate with sales, operations, and customer service teams to meet customer expectations.
• Assist with inventory control, spreadsheet management, reporting, and administrative functions.
• Ensure compliance with company policies, procedures, and service standards.