Customer Service Representative - Moorhead

We’re hiring for a Customer Service Representative in Moorhead to support our clients with auto, home, and other insurance needs. This position offers a mix of in-office collaboration and remote flexibility after training. Prior insurance experience preferred, but not required. We value strong customer service skills, attention to detail, and a willingness to learn.

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Responsibilities

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• Assist clients with auto, home, commercial, and farm P&C insurance questions

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• Make policy changes, process renewals, and handle cancellations

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• Explain coverage, billing, and policy documents in a clear, friendly way

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• Issue ID cards, certificates of insurance, and other policy requests

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• Work with insurance carriers to resolve client needs

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• Keep client information accurate and up to date

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• Spot opportunities to help clients with additional coverage and refer them to licensed producers

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• Deliver excellent customer service by phone and email

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• Assist the Licensed Agent/Producer in operating and growing their business.

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Qualifications

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• Customer service, administrative, retail, hospitality, banking, mortgage, or call-center experience

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• Strong communication and organization skills

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• Comfort using computers and learning new systems

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• Ability to manage multiple tasks and stay detail-focused

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• Active Property & Casualty license or able to obtain within 60 days.

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Compensation

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• Compensation ranges from $45,000 to $75,000, based on experience and performance

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What We Offer

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• Health, dental, vision, life, and LTD insurance

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• 401(k) with employer match

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• Bonus based on performance

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• Flexible Schedule

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• Paid time off and holidays

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• Supportive, collaborative work environment

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• Opportunities for growth, training, and leadership in shaping agency operations