Customer Service Representative- Mortgage Servicing

Customer Service Representative – Mortgage Servicing

Contract Opportunity

We are seeking an experienced Customer Service Representative to support mortgage servicing operations and serve as the primary point of contact for borrower inquiries.

Responsibilities:

• Handle customer inquiries related to mortgage payments, billing statements, escrow accounts, payoff requests, and loan servicing
• Assist borrowers, attorneys, settlement agents, and internal teams with loan-related questions and account research
• Prepare payoff statements and amortization schedules
• Review and explain escrow analysis statements
• Process borrower payments and resolve customer complaints
• Provide exceptional customer service while maintaining accurate records

Requirements:

• 3–5 years of customer service, call center, or mortgage servicing experience
• Strong communication, problem-solving, and analytical skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office and computer systems
• High School Diploma or GED required
• Mortgage servicing experience preferred

Ideal Background:
Candidates with experience in mortgage servicing, banking, loan operations, customer support, escrow analysis, or financial services are encouraged to apply.

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